Associate Relationship Officer

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Dubai seeks an Associate Relationship Officer (UAE National) to provide end-to-end operational and service support to the coverage team within Community Banking. You will handle account opening, maintenance, and service requests while ensuring accuracy and regulatory compliance.

The role emphasizes AML & compliance awareness, strong teamwork, and proactive problem-solving to serve portfolio clients effectively.

Qualifications

• Bachelor's degree required.
• Internship in customer service or administrative role preferred.
• Proficient in Word, Excel, PowerPoint.
• AML & Compliance awareness; training provided.

Responsibilities

• Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.
• Manage end-to-end processing of account opening, maintenance, and service requests for portfolio clients.
• Review and prepare documentation, ensuring completeness, accuracy, and compliance with internal and regulatory requirements.
• Coordinate with internal departments (Operations, Compliance, Legal, Risk, etc.) to ensure timely execution of client requests.
• Support KYC/ODD updates, RIM alignments, licensing documentation, and client profile maintenance.
• Handle client routine enquiries within agreed turnaround times and elevate complex issues when required.
• Assist in complaint follow-up and resolution tracking.
• Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.
• Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.
• Escalate risks, documentation gaps, or compliance concerns to the Regional Manager.

Skills

Basic knowledge of banking products

Attention to detail

Coordination and follow-up skills

Customer focused and solution-oriented

Education

Bachelor's degree

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Job Description:

Role:

Associate Relationship Officer (UAE National)

Location:

Dubai

Role Purpose:

Provide end-to-end operational and service support to the coverage team within Community Banking.

The Relationship Officer ensures seamless execution of account opening, maintenance, and service-related activities for the assigned portfolio, while maintaining high service standards, documentation accuracy, and compliance with internal policies and regulatory requirements.

Key Accountabilities of the role

• Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.
• Manage end-to-end processing of account opening, maintenance, and service requests for portfolio clients.
• Review and prepare documentation, ensuring completeness, accuracy, and compliance with internal and regulatory requirements.
• Coordinate with internal departments (Operations, Compliance, Legal, Risk, etc.) to ensure timely execution of client requests.
• Support KYC/ODD updates, RIM alignments, licensing documentation, and client profile maintenance.
• Handle client routine enquiries within agreed turnaround times and elevate complex issues when required.
• Assist in complaint follow-up and resolution tracking.
• Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.
• Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.
• Escalate risks, documentation gaps, or compliance concerns to the Regional Manager.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Basic knowledge of banking products and services.
• Attention to detail and quality control mindset.
• Strong coordination and follow-up skills.
• Customer focused and solution-oriented approach.

Required experience:

• Bachelor's degree
• Intern in customer service or administrative role (Preferably in banking)
• Efficient and effective Computer & MS Office skills (Word, Excel, PowerPoint).
• Ability to work effectively in a team environment.
• Awareness of AML & Compliance related matters (training will be provided).
• Very good time Management, Planning, Organizing accomplishing tasks against deadlines
• Problem Solving skills