Relationship Manager - Chinese Segment

Rakbank; United Arab Emirates; On-site; AED 300,000 - 540,000; Full time

Job summary

Rakbank is seeking an experienced professional to identify, market and book new liability/transaction business accounts, growing a robust portfolio and cross-selling opportunities while meeting financial targets.

The role requires Mandarin speaking, over 10 years’ experience in branch banking, operations and relationship management or customer service, with deep knowledge of the target market and Rakbank products, ensuring compliance and smooth client onboarding.

Qualifications

• Over 10 years’ experience in Branch banking, Operations and Relationship Management or Customer Service preferably in a similar HNWI relationship management job.
• In-depth knowledge of target market and their requirement in order to assist and guide team to acquire and maintain quality and profitable relationships.

Responsibilities

• To identify, market and book new liability/transaction business accounts along with ensuring robust portfolio growth.
• To work closely with other units in order to maximize cross sell opportunities.
• To meet the financial targets.
• To ensure that clients conform to the Bank’s compliance criteria.
• To ensure that processes/controls are adhered as per the Bank’s guidelines.
• Manage and grow a portfolio of Business Liability customers under their purview through low cost transactional money.
• Grow the business by adding new business customers.
• Handle service requirements of all clients under the team to ensure client expectations are met through coordination with respective service /Back office teams.
• Ensure that clients conform to the bank’s compliance criteria. All SAS and Correspondent Bank queries are resolved in a timely manner as per department TAT.

Skills

Mandarin language

Relationship management

Branch banking

Operations

Job description

What You’ll Be Doing

To identify, market and book new liability/transaction business accounts along with ensuring robust portfolio growth.

Job Description

What You’ll Be Doing

To identify, market and book new liability/transaction business accounts along with ensuring robust portfolio growth.

To work closely with other units in order to maximize cross sell opportunities.

To meet the financial targets.

To ensure that clients conform to the Bank’s compliance criteria.

To ensure that processes/controls are adhered as per the Bank’s guidelines.

Manage and grow a portfolio of Business Liability customers under their purview through low cost transactional money.

Grow the business by adding new business customers.

Handle service requirements of all clients under the team to ensure client expectations are met through coordination with respective service /Back office teams.

Ensure that clients conform to the bank’s compliance criteria. All SAS and Correspondent Bank queries are resolved in a timely manner as per department TAT.

Interaction

Ensure that coordination with peers and support staff is effective.

To comply with both internal and regulatory requirements while on boarding clients

To provide and translate market feedback into product development and formulate innovative customer offerings.

What We’re Looking For

• Mandarin Speaking required
• Over 10 years’ experience in Branch banking, Operations and Relationship Management or Customer Service preferably in a similar HNWI relationship management job.
• In-depth knowledge of target market and their requirement in order to assist and guide team to acquire and maintain quality and profitable relationships.

HNWI Relationship Management skills and good working knowledge of RAKBANK products