Regional CRM Performance Marketing Specialist

Delivery Hero; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Delivery Hero is seeking a CRM Campaign professional to work with the regional Performance Marketing team overseeing Talabat markets. You will ideate CRM campaigns across the customer lifecycle and coordinate with Campaign Ops to launch them in local markets.

The role emphasizes forecasting budgets, monitoring campaign performance, and driving ROI with data‑backed hypotheses. A fast‑paced, hands‑on environment awaits in Dubai.

Qualifications

• Bachelor's degree in marketing or equivalent with a strong data focus.
• Minimum 2 years of proven relevant work experience, preferably in a fast‑paced working environment.
• Experience working with SQL and excellent Excel skills.
• Experience in working with CRM and campaign management tools like Braze or similar.
• Being data‑driven and passionate about results; comfortable working with data and reporting campaign performance.
• Good time‑management skills.
• Fluency in written and spoken English.
• Good interpersonal communication and presentation skills.
• Proactive, responsible, attention to detail and a good team player.

Responsibilities

• Ideation of CRM campaigns around the customer lifecycle to meet business needs
• Coordination with Campaign Ops team for launch of CRM campaigns to address challenges faced by local markets (churn, increase frequency, drop etc.)
• Forecasting, aligning and monitoring campaign spend and ensuring adherence to monthly, quarterly and annual CRM budgets
• Monitoring lifecycle campaign performance and suggesting optimizations based on best practices and learnings from other markets
• Creating visibility for local marketing teams on performance and cost evolution
• Formulation of data‑backed hypotheses to optimize ROI from existing flows
• Own and implement CRM campaigns at a country level for Talabat; be flexible, performance‑driven, experimental, able to work with tight deadlines and be willing to get hands‑on to get the job done

Skills

SQL

Excel

CRM tools

Data‑driven

English fluency

Time management

Communication

Education

Bachelor’s degree in marketing or equivalent

Tools

Braze

Job description

Delivery Hero is seeking a CRM Campaign professional to work with the regional Performance Marketing team overseeing Talabat markets. You will ideate CRM campaigns across the customer lifecycle and coordinate with Campaign Ops to launch them in local markets.

The role emphasizes forecasting budgets, monitoring campaign performance, and driving ROI with data‑backed hypotheses. A fast‑paced, hands‑on environment awaits in Dubai.