CRM & Campaigns Manager, UAE Growth

Deliveroo; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Deliveroo is seeking a CRM Executive for the UAE to lead planning, execution, and reporting of bespoke CRM campaigns across email, push, and WhatsApp. You will partner with Marketing, Data Analytics, Creative, Product, and Engineering to drive personalised communications that support growth and customer retention.

The role focuses on evergreen automations, data targeting, and stakeholder collaboration in a fast-moving environment, reporting outcomes and optimizing campaigns for impact.

Qualifications

• Bachelor's Degree in Marketing or Business or strong relevant experience.
• 2-4 years email application experience CRM / campaign management platform experience.
• Strong problem-solving and analytical skills.
• Good communication and stakeholder management skills.
• Experience building automated CRM programmes.
• Experience using data visualisation tools & reporting.
• Highly computer literate; familiarity with HTML/SQL/scripting.

Responsibilities

• Own the planning, execution, optimisation & reporting of all bespoke campaigns in UAE, across channels such as email & push.
• Create engaging emails, push-notifications, and WhatsApp notifications.
• Identify and implement evergreen automations and triggers.
• Communicate with stakeholders to manage workloads and deadlines.
• Report on campaigns and propose/manage changes as needed.
• Handle data targeting, segmentation, analysis & interpretation.

Skills

CRM / campaign management

Email marketing

Data analysis

HTML / SQL scripting

Stakeholder management

Automation

Data visualization

Education

Bachelor's in Marketing or Business

Tools

CRM platforms

Job description

Deliveroo is seeking a CRM Executive for the UAE to lead planning, execution, and reporting of bespoke CRM campaigns across email, push, and WhatsApp. You will partner with Marketing, Data Analytics, Creative, Product, and Engineering to drive personalised communications that support growth and customer retention.

The role focuses on evergreen automations, data targeting, and stakeholder collaboration in a fast-moving environment, reporting outcomes and optimizing campaigns for impact.