Regional Clientelling Lead – Luxury Retail

Seddiqi Holding; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Seddiqi Holding is seeking a Regional Clientelling Manager responsible for implementing the Commercial CRM strategy across Ahmed Seddiqi’s retail network, aligning with the SH CRM strategy, and fostering a customer-centric culture within retail teams.

You will define boutique clientelling, set objectives to grow acquisition, activation, conversion, and retention; collaborate with brand management and marketing to tailor programs, train POS teams, and track performance using CX and data analytics.

Qualifications

• 8-10 years of relevant experience in luxury retail or clientelling.
• Bachelor's degree or equivalent in Business, Marketing or related field.
• Extensive knowledge of luxury market trends and best practices.
• Experience in luxury watches and jewellery recommended.
• Fluent in English and Arabic with strong verbal and written communication.
• GCC/UAE luxury retail culture awareness.

Responsibilities

• Define mid- and long-term clientelling priorities, roadmap and budget.
• Train boutique teams on clientelling best practices and CX standards.
• Collaborate with IT to optimize clientelling tools and data capture.
• Develop dashboards and reports to track acquisition, activation, conversion, and retention.
• Coordinate campaigns with marketing and brands to drive CX and ROI.

Skills

English & Arabic

Luxury market trends

Luxury watches

GCC luxury retail

Education

Bachelor's degree or equivalent in Business, Marketing or related field

Job description

Seddiqi Holding is seeking a Regional Clientelling Manager responsible for implementing the Commercial CRM strategy across Ahmed Seddiqi’s retail network, aligning with the SH CRM strategy, and fostering a customer-centric culture within retail teams.

You will define boutique clientelling, set objectives to grow acquisition, activation, conversion, and retention; collaborate with brand management and marketing to tailor programs, train POS teams, and track performance using CX and data analytics.