Regional Luxury Client Development Lead

Richemont Iberia SL; Dubai; On-site; AED 450,000 - 900,000; Full time

Job summary

Alaïa is seeking a Regional Client Strategy and Development lead to define and deploy VIC objectives across the Dubai region. You will map high-end client landscapes, identify top relationships, and partner with Couture teams to ensure premium client experiences across doors.

The role requires 8–10 years in luxury retail with senior client-facing experience, strong CRM/data skills, and the ability to coach store teams without direct line management. Travel across markets is expected.

Qualifications

• ,
• 8–10 years in luxury retail with senior in-store experience.
• Demonstrated multi-door or regional/ network level experience in luxury fashion/jewellery/lifestyle.
• Proven ability to coach and align store teams without direct line management authority.
• Strong CRM and data consolidation skills with ability to translate data into strategy.
• Budget management and A&P accountability exposure preferred.

Responsibilities

• Define regional VIC strategy and objectives aligned with HQ targets.
• Map regional client landscape and set store-specific action plans.
• Lead regional training on VIC service standards and CRM practices.
• Audit clienteling practices through store visits and coach store managers.
• Develop partnerships with regional providers to recruit new clients.
• Consolidate VIC performance data and produce monthly dashboards.
• Oversee CRM hygiene and regional data quality.

Skills

Leadership

Strategic thinking

CRM proficiency

Data analysis

Cross-functional collaboration

Tools

CRM systems

Job description

Alaïa is seeking a Regional Client Strategy and Development lead to define and deploy VIC objectives across the Dubai region. You will map high-end client landscapes, identify top relationships, and partner with Couture teams to ensure premium client experiences across doors.

The role requires 8–10 years in luxury retail with senior client-facing experience, strong CRM/data skills, and the ability to coach store teams without direct line management. Travel across markets is expected.