Receptionist (UAE National)

Asteco; Abu Dhabi Emirate; Presencial; AED 33.000 - 56.000; Jornada completa

Descripción de la vacante

Aste co is seeking a Front of House receptionist in Abu Dhabi to support day-to-day operations, greet visitors, manage inquiries, and ensure a professional reception area. You will coordinate with Property Management and Leasing teams to deliver smooth service.

The role requires strong communication in English, the ability to work independently, and a proactive, multicultural mindset. You will handle administrative tasks, payments processing, and safety guidelines in line with UAE regulations.

Formación

• Strong communication and customer service skills.
• Good written and spoken English.
• Able to work independently with minimal supervision.
• Flexible, self-motivated, and a team player.
• Comfortable working in a multicultural environment.

Responsabilidades

• Welcome and assist walk-in customers, residents, and visitors.
• Handle enquiries, complaints, and service requests promptly.
• Maintain positive relationships with clients and residents.
• Ensure the reception area remains professional and well-presented.
• Answer telephone calls, take messages, and ensure timely follow-up.
• Maintain control of viewing keys and report any missing keys.
• Raise purchase requests and support office administration requirements.
• Monitor pantry supplies and maintain stock levels.
• Verify office supply requests before submission.
• Receive service charge payments via credit card and cheques.
• Support transaction processing and customer payment activities.
• Coordinate with Property Management and Leasing teams to support efficient operations.
• Escalate customer feedback and operational concerns when necessary.
• Keep supervisors informed of site activities and issues.
• Follow company policies, quality standards, and HSE requirements.
• Report safety concerns and participate in mandatory training.
• Ensure compliance with relevant UAE regulations and company procedures.

Conocimientos

Front desk operations

Customer service

Multicultural environment

English communication

Descripción del empleo

Support the Front of House team in delivering smooth day-to-day operations, providing excellent customer service, and maintaining effective coordination with Property Management and Leasing teams.

Key Responsibilities

Customer Service

• Welcome and assist walk-in customers, residents, and visitors.
• Handle enquiries, complaints, and service requests promptly.
• Maintain positive relationships with clients and residents.
• Ensure the reception area remains professional and well-presented.

Administrative Support

• Answer telephone calls, take messages, and ensure timely follow-up.
• Maintain control of viewing keys and report any missing keys.
• Raise purchase requests (PRs) and support office administration requirements.
• Monitor pantry supplies and maintain stock levels.
• Verify office supply requests before submission.
• Receive service charge payments via credit card and cheques.
• Support transaction processing and customer payment activities.

Coordination & Communication

• Coordinate with Property Management and Leasing teams to support efficient operations.
• Escalate customer feedback and operational concerns when necessary.
• Keep supervisors informed of site activities and issues.

Health, Safety & Compliance

• Follow company policies, quality standards, and HSE requirements.
• Report safety concerns and participate in mandatory training.
• Ensure compliance with relevant UAE regulations and company procedures.

Education & Skills

• Strong communication and customer service skills.
• Good written and spoken English.
• Able to work independently with minimal supervision.
• Flexible, self-motivated, and a team player.
• Comfortable working in a multicultural environment.

Key Areas of Responsibility

• Front-desk and reception operations.
• Customer and visitor management.
• Administrative and office support.
• Internal coordination and communication.
• Health, safety, and compliance adherence.