Receptionist- January 2027

GEMS Education; Dubai; On-site; Confidential; Full time

Job summary

GEMS Royal Dubai School in Dubai is seeking a dynamic Receptionist to warmly welcome students, parents, staff and visitors. You will be the first point of contact, delivering a professional experience and supporting smooth daily front-of-house operations.

You will provide accurate information on location, curriculum and admissions, book tours, assist with CRM updates, cross-selling to other GEMS schools when relevant, and help organise enrolment events as needed.

Responsibilities

• Provide accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Actively support the Admissions team by contacting enquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary and assisting in enrolment events as and when required.
• Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures and codes of conduct are always followed.

Job description

GEMS Royal Dubai School is a vibrant, premium British curriculum school, educating students from FS1 to Year 9, expanding to include Year 10 in September 2027, and annual growth to Year 13. With a diverse student body of over 870 students from more than 48 nationalities, our school combines a strong sense of community with a commitment to the highest academic standards. As we continue to grow, we are thrilled to announce the opening of our new, purpose-built secondary campus — a state-of-the-art facility designed to further enrich the world-class education we offer across two sites.

We are looking for a dynamic, organised and welcoming Receptionist to join our exceptional team for January 2027 start.

If you are passionate about delivering excellent customer service, creating a warm and professional first impression, and supporting the smooth day-to-day running of our school, this is an exciting opportunity to make a difference as part of our high-performing team and drive the #RoyalStandard.

Job Purpose:

To provide a welcoming, professional and efficient first point of contact for students, parents, staff, visitors and external stakeholders, ensuring a high standard of customer service while supporting the smooth and effective operation of the school’s reception and administrative functions.

Key Responsibilities include, but not limited to:

• Provide accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Actively support the Admissions team by contacting enquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary and assisting in enrolment events as and when required.
• Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures and codes of conduct are always followed.