Emiratization - Receptionist

Al-Futtaim; Dubai; On-site; AED 46,872 - 71,424; Full time

Job summary

Al-Futtaim in Dubai seeks a Receptionist to be the first point of contact for visitors and callers, ensuring smooth front-desk operations and professional image through strong communication and organizational skills.

You will support daily administrative tasks, coordinate with internal teams, assist with meetings, greet guests, manage inquiries, and help maintain logs and records while contributing to a positive customer experience across the Aftersales division.

Qualifications

• Diploma or Bachelor's in Business Administration or related field preferred.
• 1-3 years front-desk, customer service, or administrative experience.
• Excellent verbal and written communication in English; Arabic is an advantage.
• Proficient in MS Office (Outlook, Word, Excel) with good organizational skills.

Responsibilities

• Greet visitors and callers professionally and route inquiries appropriately.
• Coordinate meetings and assist visitors with access, seating, and refreshments.
• Maintain a neat reception area and manage front-desk operations.
• Support Aftersales by liaising between reception and service teams to enhance customer experience.

Job description

The Receptionist is the first point of contact for visitors and callers, ensuring smooth communication and efficient front-desk operations. This role is critical in maintaining the company's professional image through excellent customer service and organizational skills. The Receptionist supports day-to-day administrative activities, coordinates with internal teams, and contributes to a seamless interaction between the customers and the Aftersales division, facilitating a positive customer experience.

The Receptionist is the first point of contact for visitors and callers, ensuring smooth communication and efficient front-desk operations. This role is critical in maintaining the company's professional image through excellent customer service and organizational skills. The Receptionist supports day-to-day administrative activities, coordinates with internal teams, and contributes to a seamless interaction between the customers and the Aftersales division, facilitating a positive customer experience.

Overview Of The Role:

The Receptionist is the first point of contact for visitors and callers, ensuring smooth communication and efficient front-desk operations. This role is critical in maintaining the company's professional image through excellent customer service and organizational skills. The Receptionist supports day-to-day administrative activities, coordinates with internal teams, and contributes to a seamless interaction between the customers and the Aftersales division, facilitating a positive customer experience.

What You Will Do:

Meeting and Visitor Coordination

• Ensure meetings are scheduled effectively.
• Assist visitors with access, seating, and refreshments without delays.

Front Desk Operations

• Greet visitors and callers professionally.
• Maintain a neat and organized reception area.

Customer Service Excellence

• Obtain positive feedback from visitors and staff.
• Resolve issues promptly and courteously.

Communication Management

• Direct calls and inquiries accurately and efficiently.
• Relay messages in a timely manner.

Administrative Support

• Complete required reports, correspondence, and documentation accurately and submit them on time.

Record and Data Maintenance

• Keep visitor logs, contact lists, and internal records accurate, up-to-date, and confidential.

Support to Aftersales Operations

• Coordinate between reception and the Aftersales team to contribute to smooth workflow and customer satisfaction.

Required Skills To Be Successful:

• Excellent verbal and written communication skills in English.
• Strong customer service orientation and professional demeanor.
• Proficient in MS Office applications (Outlook, Word, Excel).
• Ability to multitask and manage a busy front-desk environment.

What Qualifies You For The Role:

• Diploma or Bachelor's degree in Business Administration or a related field (preferred).
• 1-3 years of experience in a front-desk, customer service, or administrative role, ideally within an automotive or service-oriented environment.
• Excellent verbal and written communication skills in English. Proficiency in Arabic is an advantage.
• Proficient in MS Office applications (Outlook, Word, Excel) with strong organizational and time-management skills.