Receptionist - Dubai Dragon Mart

Premier Inn Hotels - Middle East; Dubai; On-site; AED 110,000 - 147,000; Full time

Job summary

A prominent hotel chain in Dubai is seeking a Hotel Receptionist to provide exceptional customer service. The role involves greeting guests, handling inquiries, and managing reservations. Candidates should have at least one year of experience in a similar position and proficiency in Arabic. The company offers a competitive salary, accommodation, and opportunities for growth.

Benefits

Competitive salary package

Accommodation

Transportation

Medical insurance including dental

Air tickets

Work-life balance

Qualifications

• Minimum of one-year experience as a Hotel Receptionist in the Front Office department.
• Arabic language proficiency is required.

Responsibilities

• Greet and welcome guests, ensuring their smooth check-in and check-out.
• Answer guest queries regarding promotions and activities.
• Process reservations and cancellations accurately.
• Maintain stock of reception supplies.
• Communicate effectively with all departments.

Skills

Excellent communication skills

Strong attention to detail

Customer-oriented approach

Ability to work under pressure

Organizational skills

Tools

Opera (PMS)

Job description

About Us

Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in UK, Germany, UAE and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 11 hotels in the Middle East and an exciting pipeline of new hotels opening in the future. We hold many coveted people and brand industry awards, and we want you to help us add another award to our trophy cabinet!

Job Description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Responsibilities

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answer guest related queries and provide information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests.
• Ensure payments are made according to the cash handling procedures and process accurately and efficiently all reservations and cancellations.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand the online guest’s feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and reception stationery.
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery.
• Ensure the safety of all guests in line with the safety procedures and guidelines.

Requirements

Customer-oriented approach

• Excellent communication skills
• Strong attention to detail
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests

You must have /be-

• Have minimum of one-year experience as Hotel Receptionist in Front Office department of a hotel.
• Knowledge of Opera (PMS)
• Arabic Language- speaking, writing and reading

Benefits

We offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance. We also provide opportunities for growth and development within the company.