Receptionist/Customer Service

MDX Dubai and Dhabi Contracting LLC; Dubai; On-site; AED 33,000 - 56,000; Full time

Job summary

Middlesex University Dubai is seeking a professional Front Desk Officer to act as the first point of contact for students and visitors. The role also provides comprehensive administrative support to the university and is based on campus in Dubai.

The successful candidate will greet visitors, manage the reception, handle inquiries by phone, email and in person, and support administrative tasks including records, mail and travel arrangements. Open days and events require coordinated support.

Qualifications

• Related and appropriate practical experience in customer service
• Calm and effective in dealing with staff and students

Responsibilities

• Greet and assist visitors, students, faculty, and staff, leaving a positive first impression.
• Manage the reception area to stay tidy, organized and welcoming.
• Answer calls promptly and direct to appropriate departments.
• Maintain records of visitors and appointments with confidentiality.
• Support mail, deliveries, travel arrangements, reports and event setup.
• Coordinate with departments and facilities for smooth operations.
• Assist during University events and open days.

Skills

Customer service

Communication

Administrative tasks

Job description

To provide a professional reception service and act as a first point of contact for students and internal and external customers of the University. The second aspect of this role is to provide comprehensive administrative support to the University.
The position is based at Middlesex University Dubai, United Arab Emirates.

Job Description

Principal Duties and Accountability

Front Desk Management:

• Greet and assist visitors, students, faculty, and staff, ensuring a positive first impression.
  
• Manage the reception area, ensuring it is always tidy, organised, and welcoming.
  
• Answer incoming calls promptly and courteously, directing calls to the appropriate departments or individuals.
  

Customer Service:

• Provide accurate information about the University, including programs, services, and events, to visitors and callers.
  
• Handle inquiries and requests in person, over the phone, and via email professionally and efficiently.
  
• Assist in resolving any issues or concerns raised by students, staff, or visitors, escalating to the appropriate personnel when necessary.
  

Administrative Support:

• Maintain up-to-date records of visitors and appointments, ensuring confidentiality and data protection.
  
• Support administrative tasks such as filing, photocopying, and handling mail and deliveries.
  
• Handling lost and found items.
  
• Oversee daily administrative operations, office supplies inventory and distribution.
  
• Oversee the coordination of administrative tasks such as travel arrangements and preparing reports and presentations
  

Coordination and Communication:

• Liaise with various departments to facilitate smooth communication and coordination of events or meetings.
  
• Maintain effective communication with the facilities team to address maintenance or housekeeping needs.
  
• Regularly update and maintain the telephone directory.
  
• Facilitating courier shipment for staff.
  
• Handling and processing international bill records
  

Event Support:

• Provide support during University events, such as open days, conferences, and workshops, as required.
  
• Assist in setting up and organising special events or meeting reception areas.
  

Assumes other tasks designated by the Senior Manager HR, Admin, Health & Safety.

Requirements

Qualifications Required

Related and appropriate practical experience in customer service

Disposition

The post-holder must be calm and effective in dealing with the University staff and students and be efficient in dealing with external parties.

The post holder will need to convey confidence and positivity to members of the public, staff and students.