Receptionist

Peergrowth; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Peergrowth in Dubai seeks a polished Receptionist to join a premium aesthetic/medical clinic. You will manage the front desk, greet patients, handle calls and scheduling, and coordinate with clinicians to ensure smooth operations.

The ideal candidate has 2–5 years in medical or aesthetic settings, strong communication, and experience with CRM/EMR systems. A customer‑service mindset and strict confidentiality are essential.

Qualifications

• 2–5 years of reception/front desk experience in medical/aesthetic environments.
• Experience in aesthetic/dermatology clinics or hospitals preferred.
• Excellent communication and interpersonal skills.
• Experience with clinic management, appointment booking, CRM or EMR systems preferred.
• Customer-service oriented with strong attention to detail.

Responsibilities

• Manage clinic reception and front-desk operations.
• Welcome and assist patients professionally.
• Handle calls, WhatsApp, emails, and patient requests.
• Schedule, confirm, reschedule, and coordinate appointments.
• Coordinate with doctors, nurses, therapists and clinic management.
• Maintain patient and appointment records.
• Explain basic procedures and appointment information.
• Coordinate patient flow between reception and treatment areas.
• Handle payments and basic billing coordination.
• Follow up with patients about appointments.
• Maintain patient confidentiality and comply with UAE healthcare standards.
• Support general administrative tasks.

Skills

Front desk operations

Communication

Customer service

Appointment scheduling

CRM/EMR systems

Tools

CRM software

EMR software

Job description

We are looking for a polished and professional Receptionist to join a premium aesthetic clinic in Dubai. The ideal candidate will have prior experience working in a medical clinic, aesthetic clinic, dermatology centre, plastic surgery clinic, wellness centre, or similar healthcare environment.This role requires someone who is confident in managing patients and visitors, handling appointments, coordinating with doctors and clinical teams, and providing a high standard of front-desk service.

Key Responsibilities

• Manage the clinic's reception and front-desk operations.
• Welcome and assist patients in a professional and warm manner.
• Handle incoming calls, WhatsApp enquiries, emails, and patient requests.
• Schedule, confirm, reschedule, and coordinate patient appointments.
• Coordinate closely with doctors, nurses, therapists, and clinic management.
• Maintain accurate patient and appointment records.
• Explain basic clinic procedures, services, and appointment information to patients.
• Coordinate patient flow and ensure smooth movement between reception and treatment areas.
• Handle payments, invoices, and basic billing-related coordination where required.
• Follow up with patients regarding appointments and consultations.
• Maintain patient confidentiality and comply with clinic policies and UAE healthcare standards.
• Support the clinic team with general administrative and front-office responsibilities.

Requirements

• 2–5 years of experience as a Receptionist / Front Desk Executive / Patient Coordinator within a medical or aesthetic environment.
• Previous experience in an aesthetic clinic, dermatology clinic, plastic surgery clinic, medical centre, wellness clinic, or hospital is preferred.
• Strong communication and interpersonal skills.
• Experience with clinic management, appointment booking, CRM, or EMR systems is preferred.
• Customer-service oriented with strong attention to detail.