Receptionist

GEMS INTERNATIONAL SCHOOL - DUBAI HILLS; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

GEMS International School in Dubai Hills is seeking an outstanding Receptionist to be the first point of contact for parents, visitors and staff. You will handle inquiries, book tours, manage databases and support the Front of House team to deliver exceptional customer service.

The role requires at least one year of receptionist or customer service experience, strong English, and the ability to multitask in a busy school environment.

Qualifications

• Minimum one-year experience as receptionist or in customer service.
• English is the first language (written and spoken).
• Ability to multitask in a busy environment.

Responsibilities

• Provide information on location, curriculum, admissions and tours to ensure high-quality customer service.
• Answer telephone calls and direct to appropriate staff.
• Greet visitors and provide a warm welcome to the school.
• Maintain a caller/visitor database and support front-of-house objectives.
• Attend meetings and support administrative tasks as needed.

Skills

Interpersonal skills

Multitasking

Customer service

Job description

We are hiring an outstanding Receptionist to join at Gems International School.This is an exciting opportunity for an educator who is passionate and eager to contribute to the academic success of our students.

GEMS International School, Al Khail, opened in September, 2013, as a premiumschool offering the International Baccalaureate (IB) programme.

Job purpose:

As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff and students.

Key accountabilities:

Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.

Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.

Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.

Provide the full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.

Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.

Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.

Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.

Ensure the GEMS policies, procedures and codes of conduct are followed at all times.

Attend staff meetings and serve on committees as required.

Communications and working relationships:

Internal : School staff, students and GEMS Corporate Office Staff

External : Parents/Customers, prospective parents, visitors to the school

Skills

A minimum one-year experience working as a receptionist or in a customer service focused role.

English is the first language (both written and spoken).

Interpersonal skills, able to operate in a diverse environment Job-Specific

Knowledge & Skills:

Ability to multi-task and cope with peaks of demand

Proficient secretarial and computer skills