Reception Supervisor | Al-Futtaim Automotive

Al Futtaim Private Company (LLC); Abu Dhabi; Presencial; AED 60.000 - 90.000; Jornada completa

Descripción de la vacante

Al Futtaim Private Company (LLC) is seeking a proactive Workshop Reception Coordinator to oversee daily reception operations in our automotive service environment in Abu Dhabi. You will ensure efficient customer flow and high service standards.

You will manage pre-bookings, open job cards accurately, coordinate invoicing, and communicate service charges and approvals with customers. A strong customer-service mindset and team collaboration are essential.

Formación

• Strong customer service and relationship management.
• Excellent verbal communication and active listening skills.
• Strong administration and presentation skills.
• Ability to supervise and support a customer-facing team effectively.
• Strong planning, organisation and follow-up skills.
• Analytical and problem-solving capabilities.
• Ability to work effectively in a fast-paced automotive aftersales environment.
• Strong teamwork, integrity and a results-oriented mindset.

Responsabilidades

• Oversee the daily operation of the workshop reception to maintain efficiency and customer satisfaction.
• Deliver a consistently high standard of customer service to support retention and business development.
• Coordinate vehicle service pre-bookings to support workshop loading.
• Ensure vehicles are received professionally and efficiently.
• Open and update job cards accurately and promptly.
• Coordinate invoicing upon job completion for timely delivery and payment collection.
• Communicate with customers regarding service charges, approvals, and negotiations.
• Support the reception team to deliver a professional and seamless customer experience.

Conocimientos

Customer service

Verbal communication

Administration

Team supervision

Planning & organisation

Analytical/problem-solving

Fast-paced environment

Results-driven

Educación

Diploma/degree in Automobile or Mechanical Engineering

Descripción del empleo

• Oversee the daily operation of the workshop reception to maintain high levels of efficiency and customer satisfaction.




• Deliver a consistently high standard of customer service to support customer retention and business development.




• Coordinate vehicle service pre-bookings to support effective workshop loading.




• Ensure vehicles are received professionally and efficiently.




• Ensure job cards are opened accurately and promptly to support correct job execution.




• Coordinate invoicing upon job completion to enable timely vehicle delivery and payment collection.




• Communicate effectively with customers regarding service charges, approvals, and negotiations.




• Support the reception team in delivering a professional and seamless customer experience.

Desired Candidate Profile

Required skills to be successful

• Strong customer service and customer relationship management skills.




• Excellent verbal communication and active listening skills.




• Strong administration and presentation skills.




• Ability to supervise and support a customer-facing team effectively.




• Strong planning, organisation, and follow-up skills.




• Analytical and problem-solving capabilities.




• Ability to work effectively in a fast-paced automotive aftersales environment.




• Strong teamwork, integrity, and a results-oriented mindset.

About the team

You will be part of a dynamic Aftersales team, working closely with service and workshop colleagues to deliver an efficient and professional customer experience. The team operates in a fast-paced environment where customer satisfaction, teamwork, operational efficiency, and service quality are key priorities.

What equips you for the role

• Diploma, degree, technical certificate, or qualification in Automobile or Mechanical Engineering.




• 3–5 years of experience in the automotive industry or a similar role.




• Previous experience in automotive service reception or aftersales operations.




• Strong understanding of customer service and workshop reception processes.




• Ability to communicate clearly with customers and team members.




• Strong administrative, planning, and organisational capabilities.




• Customer-focused approach with the ability to follow through on commitments and achieve results.