Reception Supervisor | Al-Futtaim Automotive | UAE

Al-Futtaim; United Arab Emirates; On-site; AED 60,000 - 100,000; Full time

Job summary

Al-Futtaim in the UAE is seeking an experienced Reception Supervisor for automotive aftersales. You will oversee workshop reception, lead customer-facing activities, and ensure a professional, efficient service throughout the aftersales journey.

You will manage pre-bookings, invoicing, and customer communications, guiding a reception team to deliver five-star service in a fast-paced environment.

Qualifications

• Diploma/degree in Automotive or Mechanical Engineering.
• 3–5 years of experience in the automotive industry or a similar role.
• Previous experience in automotive service reception or aftersales operations.
• Strong understanding of customer service and workshop reception processes.
• Ability to communicate clearly with customers and team members.
• Strong administrative, planning and organisational capabilities.
• Customer-focused approach with ability to follow through on commitments and achieve results.

Responsibilities

• Oversee the daily operation of the workshop reception to maintain efficiency and customer satisfaction.
• Deliver consistently high standard of customer service to support retention and business development.
• Coordinate vehicle service pre-bookings to support workshop loading.
• Ensure vehicles are received professionally and efficiently.
• Ensure job cards are opened accurately and promptly to support correct execution.
• Coordinate invoicing upon job completion to enable timely delivery and payment collection.
• Communicate with customers regarding service charges, approvals, and negotiations.
• Support the reception team in delivering a professional and seamless customer experience.

Skills

Customer service

Verbal communication

Administration

Supervision

Planning

Problem solving

Automotive aftersales

Teamwork

Education

Automotive/Mechanical engineering qualification

Job description

Job Requisition ID: 182605

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

We are currently building a strong pool of talent for future Reception Supervisor opportunities across the UAE.

We are looking for experienced automotive aftersales professionals who are passionate about delivering an outstanding customer experience. As a Reception Supervisor, you will oversee the smooth operation of the workshop reception, lead customer-facing activities, and ensure customers receive professional, efficient, and courteous service throughout their aftersales journey.

What you will do

• Oversee the daily operation of the workshop reception to maintain high levels of efficiency and customer satisfaction.
• Deliver a consistently high standard of customer service to support customer retention and business development.
• Coordinate vehicle service pre-bookings to support effective workshop loading.
• Ensure vehicles are received professionally and efficiently.
• Ensure job cards are opened accurately and promptly to support correct job execution.
• Coordinate invoicing upon job completion to enable timely vehicle delivery and payment collection.
• Communicate effectively with customers regarding service charges, approvals, and negotiations.
• Support the reception team in delivering a professional and seamless customer experience.

]Required skills to be successful

• Strong customer service and customer relationship management skills.
• Excellent verbal communication and active listening skills.
• Strong administration and presentation skills.
• Ability to supervise and support a customer-facing team effectively.
• Strong planning, organisation, and follow-up skills.
• Analytical and problem-solving capabilities.
• Ability to work effectively in a fast-paced automotive aftersales environment.
• Strong teamwork, integrity, and a results-oriented mindset.

About the team

You will be part of a dynamic Aftersales team, working closely with service and workshop colleagues to deliver an efficient and professional customer experience. The team operates in a fast-paced environment where customer satisfaction, teamwork, operational efficiency, and service quality are key priorities.

What equips you for the role

• Diploma, degree, technical certificate, or qualification in Automobile or Mechanical Engineering.
• 3-5 years of experience in the automotive industry or a similar role.
• Previous experience in automotive service reception or aftersales operations.
• Strong understanding of customer service and workshop reception processes.
• Ability to communicate clearly with customers and team members.
• Strong administrative, planning, and organisational capabilities.
• Customer-focused approach with the ability to follow through on commitments and achieve results.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.