Team Leader, Guest Relations

Atlantis Resorts; Dubai; On-site; AED 201,000 - 290,000; Full time

Benefits offered by this job

F&B privileges

Discounted hotel rates

Health insurance (incl. dental)

Annual flights home

Life insurance

Incentive program

Wellness & social initiatives

Job summary

Atlantis The Palm in Dubai, UAE, seeks a Guest Relations Team Leader to supervise daily operations, assist VIP guests, and coach a diverse team to uphold luxury service standards. The role emphasizes proactive guest care and conflict resolution in a 5-star environment.

Ideal candidates have prior guest relations or front office experience in ultra-luxury hotels, with previous supervisory responsibilities and outstanding communication. A comprehensive benefits package is offered.

Qualifications

• Experience in Guest Relations/Front Office in a 5-star ultra-luxury environment.
• Previous candidate should have team-leading or supervisory experience.
• Excellent communication, interpersonal skills and strong guest-service orientation.

Responsibilities

• Supervise daily Guest Relations operations and assist the Guest Relations Manager.
• Support VIP guests and ensure personalized luxury service standards.
• Guide and develop team members to consistently deliver exceptional experiences.
• Resolve guest concerns promptly and professionally to protect brand reputation.

Skills

Guest relations

Team leadership

Communication skills

Complaint resolution

Job description

( 21210 )

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world's largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

The Guest Relations Team Leader at Atlantis The Palm supports the Guest Relations Manager in leading the team and ensuring that guests receive exceptional, personalized service. The role involves supervising daily operations, assisting with VIP guests, resolving guest concerns, and guiding team members to consistently deliver the hotel's luxury service standards.

About You

Ideal candidate for this role has previous experience in Guest Relations, Front Office, or a similar hotel position in a 5 star ultra luxury environment, previous team-lead or supervisory experience, excellent communication and interpersonal skills and strong guest-service and complaint-resolution skills.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.