Reception Manager - Japanese

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 90,000 - 180,000; Full time

Job summary

Wynn Al Marjan Island is seeking a Reception Manager for our Japanese Restaurant within the resort's F&B team. You will proactively manage reservations, VIP requests, and guest communications to ensure a flawless arrival experience.

The ideal candidate has 3–5 years of front-of-house leadership in luxury hospitality, fluent English, and familiarity with Forbes Travel Guide 5‑Star standards. SevenRooms experience is highly valued and global guest interaction is routine.

Qualifications

• 3–5 years of hands-on front-of-house experience in luxury hospitality
• Fluent in English with professional guest communication
• Experience with Forbes Travel Guide 5-Star standards preferred

Responsibilities

• Manage reservations, pre-arrival guest communications, and VIP requests
• Review guest profiles to tailor personalized service
• Coordinate VIP experiences with management, culinary, and service teams
• Oversee seating flow, waitlists, and queue management
• Lead and train the reception team in guest engagement and service standards
• Provide daily briefings on reservations and service pacing
• Capture guest feedback and support service recovery and follow-up

Skills

English fluency

Leadership

Communication

Tools

SevenRooms

Job description

About the Position

Wynn Al Marjan Island is currently seeking a strong Reception Manager Japanese Restaurant to join the resort's Food & Beverage team

The primary duties and responsibilities of this role are

• Proactively manage pre-arrival guest communication reservations preferences special requests and VIP arrangements
• Review guest profiles and histories to anticipate individual needs and deliver personalized service
• Coordinate special occasions and VIP experiences with management culinary and service teams
• Deliver a warm polished and personalized arrival experience aligned with Wynn and Forbes Travel Guide standards
• Personally recognize and manage VIP repeat and high-profile guests ensuring a seamless handover to the service team
• Oversee reservations waitlists walk-ins and queue management through systems such as SevenRooms
• Collaborate with floor and culinary teams to optimize seating flow occupancy and guest waiting times
• Lead schedule coach and develop the reception team in guest engagement conflict resolution system proficiency and Forbes service standards
• Conduct daily briefings on reservations VIPs special requests and service pacing while reinforcing anticipatory guest-centric service
• Capture guest preferences and feedback support service recovery and post-visit follow-up and use insights to continuously improve the guest experience

About You

The ideal candidate for this position will have the following experience and qualifications

• At least 3-5 years of hands‑on experience managing reception or front‑of‑house operations in a high‑end restaurant luxury hotel or hospitality setting
• Demonstrated fluency in English with the ability to communicate clearly and professionally with guests employees and management at all times
• Advanced proficiency in an additional language - such as Arabic Russian French Spanish Japanese Chinese or Italian - is highly valued to enhance guest interactions and support a diverse clientele
• Background in international hospitality environments or multicultural reception teams is preferred showcasing adaptability and global service standards
• Experience with Forbes Travel Guide 5-Star service standards and familiarity with SevenRooms is preferred
• Proven excellence in communication interpersonal and leadership skills essential for supervising reception employees resolving guest concerns and fostering a welcoming atmosphere