Reception Manager - Steakhouse

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Wynn Al Marjan Island is seeking a Reception Manager for its Steakhouse within the resort's Food & Beverage team. The role focuses on delivering Forbes Travel Guide standard service from guest arrival through post-visit follow‑up.

You will lead a front‑of‑house team, oversee reservations and VIP handling, and collaborate with culinary and service colleagues to optimize seating flow and guest satisfaction.

Qualifications

• 3–5 years in reception/front-of-house at a luxury property or premium restaurant.
• Fluency in English; additional language skills are highly valued.
• Experience with Forbes Travel Guide 5-Star service standards is preferred.

Responsibilities

• Proactively manage pre-arrival guest communications, reservations and VIP arrangements.
• Review guest profiles to anticipate needs and deliver personalized service.
• Coordinate VIP experiences with management, culinary and service teams.

Skills

Front-of-house mgmt

Guest relations

VIP coordination

SevenRooms

Staff leadership

Multilingual communication

Tools

SevenRooms

Job description

About the Position

Wynn Al Marjan Island is currently seeking a Reception Manager for a Steakhouse Restaurant to join the resort's Food & Beverage team.

Primary duties and responsibilities

• Proactively manage pre-arrival guest communication, reservations, preferences, special requests and VIP arrangements.
• Review guest profiles and histories to anticipate individual needs and deliver personalized service.
• Coordinate special occasions and VIP experiences with management, culinary and service teams.
• Deliver a warm, polished and personalized arrival experience aligned with Wynn and Forbes Travel Guide standards.
• Personally recognize and manage VIP, repeat and high-profile guests ensuring a seamless handover to the service team.
• Oversee reservations, waitlists, walk-ins and queue management through systems such as SevenRooms.
• Collaborate with floor and culinary teams to optimize seating flow, occupancy and guest waiting times.
• Lead, schedule, coach and develop the reception team in guest engagement, conflict resolution, system proficiency and Forbes service standards.
• Conduct daily briefings on reservations, VIPs, special requests and service pacing while reinforcing anticipatory, guest-centric service.
• Capture guest preferences and feedback, support service recovery and post-visit follow-up and use insights to continuously improve the guest experience.

About You

The ideal candidate for this position will have the following experience and qualifications.

• At least 3-5 years of hands-on experience managing reception or front-of-house operations in a high-end restaurant, luxury hotel or hospitality setting.
• Demonstrated fluency in English with the ability to communicate clearly and professionally with guests, employees and management at all times.
• Advanced proficiency in an additional language – such as Arabic, Russian, French, Spanish, Japanese, Chinese or Italian – is highly valued to enhance guest interactions and support a diverse clientele.
• Background in international hospitality environments or multicultural reception teams is preferred, showcasing adaptability and global service standards.
• Experience with Forbes Travel Guide 5-Star service standards and familiarity with SevenRooms is preferred.
• Proven excellence in communication, interpersonal and leadership skills, essential for supervising reception employees, resolving guest concerns and fostering a welcoming atmosphere.