Reception Manager - Italian & Seafood

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 90,000 - 140,000; Full time

Job summary

Wynn Al Marjan Island is seeking a Reception Manager for its Italian & Seafood Restaurant to lead the front-of-house team within the resort's F&B operation. You will manage pre-arrival communications, VIP arrangements, and personalized guest experiences while aligning with Forbes Travel Guide standards.

Ideal candidates have 3–5 years in high-end hospitality reception, fluent English, and ability to coordinate with multiple departments.

Qualifications

• Hands-on experience managing reception/front-of-house in luxury hospitality.
• Fluent English with professional guest communication.
• Experience with Forbes Travel Guide standards is a plus.
• Experience with international or multicultural teams is preferred.

Responsibilities

• Proactively manage pre-arrival guest communications and VIP requests.
• Review guest profiles to personalize service and anticipate needs.
• Coordinate VIP experiences with management and culinary teams.
• Deliver a warm, polished arrival experience meeting Forbes standards.
• Oversee reservations, waitlists, and queue management (SevenRooms).
• Lead, coach, and develop the reception team in guest engagement.
• Conduct daily briefings on reservations and service pacing.
• Capture guest feedback and support service recovery and follow-up.

Skills

Front-of-house management

Guest service excellence

Staff supervision

Reservations systems SevenRooms

Multilingual communication

Tools

SevenRooms

Job description

About the Position

Wynn Al Marjan Island is currently seeking a Reception Manager Italian amp Seafood Restaurant to join the resort's Food amp Beverage team

The primary duties and responsibilities of this role are

• Proactively manage pre-arrival guest communication reservations preferences special requests and VIP arrangements
• Review guest profiles and histories to anticipate individual needs and deliver personalized service
• Coordinate special occasions and VIP experiences with management culinary and service teams
• Deliver a warm polished and personalized arrival experience aligned with Wynn and Forbes Travel Guide standards
• Personally recognize and manage VIP repeat and high-profile guests ensuring a seamless handover to the service team
• Oversee reservations waitlists walk-ins and queue management through systems such as SevenRooms
• Collaborate with floor and culinary teams to optimize seating flow occupancy and guest waiting times
• Lead schedule coach and develop the reception team in guest engagement conflict resolution system proficiency and Forbes service standards
• Conduct daily briefings on reservations VIPs special requests and service pacing while reinforcing anticipatory guest-centric service
• Capture guest preferences and feedback support service recovery and post-visit follow-up and use insights to continuously improve the guest experience

About You

The ideal candidate for this position will have the following experience and qualifications

• At least 3-5 years of hands-on experience managing reception or front-of-house operations in a high-end restaurant luxury hotel or hospitality setting
• Demonstrated fluency in English with the ability to communicate clearly and professionally with guests employees and management at all times
• Advanced proficiency in an additional language - such as Arabic Russian French Spanish Japanese Chinese or Italian - is highly valued to enhance guest interactions and support a diverse clientele
• Background in international hospitality environments or multicultural reception teams is preferred showcasing adaptability and global service standards
• Experience with Forbes Travel Guide 5-Star service standards and familiarity with SevenRooms is preferredProven excellence in communication interpersonal and leadership skills essential for supervising reception employees resolving guest concerns and fostering a welcoming atmosphere