Reception Manager - Beach Club

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 220,000 - 300,000; Full time

Job summary

Wynn Al Marjan Island is seeking a Reception Manager Beach Club to lead our resort's F&B front desk operations and elevate VIP guest experiences. You will oversee arrivals, reservations, and VIP handling, ensuring a polished, Forbes-standard service level across the team.

The ideal candidate has 3–5 years in high-end reception roles, fluent English, and experience with Forbes 5-Star service; Arabic or other languages are a plus. Strong leadership and guest-centric mindset are essential.

Qualifications

• 3–5 years of front-of-house or reception management in luxury hospitality.
• Fluency in English; additional language skills highly valued.
• Experience with Forbes Travel Guide 5-Star service standards.
• Familiarity with SevenRooms reservation system.
• Proven leadership, communication, and guest relations skills.

Responsibilities

• Oversee reception front-of-house operations and VIP handling.
• Lead, coach, and develop the reception team to Forbes standards.
• Collaborate with F&B, culinary, and service teams to optimize seating.
• Manage reservations, waitlists, and guest flow using SevenRooms.
• Capture guest preferences and ensure seamless handovers to service teams.

Skills

Front-of-House Mgmt

VIP Guest Service

Team Leadership

Guest Experience

Reservations & Queue Mgmt

Tools

SevenRooms

Job description

About the Position

Wynn Al Marjan Island is currently seeking a strong Reception Manager Beach Club to strong join the resort s Food amp Beverage team

The primary duties and responsibilities of this role are

Proactively manage pre-arrival guest communication reservations preferences special requests and VIP arrangements

Review guest profiles and histories to anticipate individual needs and deliver personalized service

Coordinate special occasions and VIP experiences with management culinary and service teams

Deliver a warm polished and personalized arrival experience aligned with Wynn and Forbes Travel Guide standards

Personally recognize and manage VIP repeat and high-profile guests ensuring a seamless handover to the service team

Oversee reservations waitlists walk-ins and queue management through systems such as SevenRooms

Collaborate with floor and culinary teams to optimize seating flow occupancy and guest waiting times

Lead schedule coach and develop the reception team in guest engagement conflict resolution system proficiency and Forbes service standards

Conduct daily briefings on reservations VIPs special requests and service pacing while reinforcing anticipatory guest-centric service

Capture guest preferences and feedback support service recovery and post-visit follow-up and use insights to continuously improve the guest experience

About You

The ideal candidate for this position will have the following experience and qualifications

At least 3-5 years of hands-on experience managing reception or front-of-house operations in a high-end restaurant luxury hotel or hospitality setting

Demonstrated fluency in English with the ability to communicate clearly and professionally with guests employees and management at all times

Advanced proficiency in an additional language - such as Arabic Russian French Spanish Japanese Chinese or Italian - is highly valued to enhance guest interactions and support a diverse clientele

Background in international hospitality environments or multicultural reception teams is preferred showcasing adaptability and global service standards

Experience with Forbes Travel Guide 5-Star service standards and familiarity with SevenRooms is preferred

Proven excellence in communication interpersonal and leadership skills essential for supervising reception employees resolving guest concerns and fostering a welcoming atmosphere