Reception/admin at Euro Staffs

Euro Staffs; Dubai Emirate; On-site; AED 1,100 - 39,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts on treatments

Paid time off

Growth opportunities

Job summary

Euro Staffs is seeking an experienced Aesthetic Clinic Receptionist in Dubai to deliver a polished guest experience. You will manage client intake, scheduling, beverage service, and smooth front-desk operations in a luxury medical spa setting.

Responsibilities include greeting clients, processing payments, maintaining records, and coordinating with clinicians to ensure on-time appointments. A2+ years in high-end hospitality or aesthetics preferred.

Qualifications

• 2+ years front desk or reception experience in aesthetics or luxury hospitality.
• Proficiency with clinic scheduling software and basic MS Office/Google.
• Excellent verbal and written communication and professional telephone etiquette.
• Ability to multitask and maintain discretion with client records.

Responsibilities

• Greet clients and provide a warm, professional welcome.
• Prepare and serve premium beverages to guests.
• Maintain a spotless, elegant reception lobby and beverage station.
• Guide clients to consult rooms and notify practitioners of arrivals.
• Register new clients and create accurate electronic health records (EHR/EMR).
• Manage appointments: book, reschedule, confirm via phone/email/online systems.
• Answer calls, respond to emails, and answer treatment questions.
• Process payments, issue invoices, and balance daily register.
• Maintain confidentiality with client records and privacy regulations.
• Support clinic operations and product displays for skincare lines.
• Track supplies and submit reorders as needed.
• Coordinate with medical staff and management for smooth flow.

Skills

Front desk experience

Customer service

Hospitality

Scheduling software

Cash handling

Beverage service

Attention to detail

HIPAA awareness

Tools

Boulevard

Zenoti

Mindbody

Vagaro

EMR tools

Job description

Overview

The Aesthetic Clinic Receptionist serves as the primary ambassador of our clinic, creating a welcoming, sophisticated, and seamless experience for every client. This role combines exceptional high-end hospitality with efficient administrative operations. The ideal candidate maintains a polished appearance, excels at client registration and schedule management, and thrives in a fast-paced luxury medical spa or aesthetic setting.

Key Responsibilities

Client Experience & Hospitality

• Warm Welcome: Greet clients immediately upon arrival with a professional, warm, and attentive demeanor.

Beverage Service

• Offer and prepare premium complimentary beverages (tea, espresso, infused water) and light refreshments to ensure a relaxed waiting experience.

Lobby Management

• Maintain a spotless, elegant, and fully stocked reception area and beverage station throughout the day.

Client Care

• Guide clients to consultation rooms or waiting areas and notify practitioners of arrival.

Administrative & Registration Duties

Client Intake

• Register new clients, create accurate electronic health records (EHR/EMR), and verify contact details and consent forms.

Scheduling

• Book, reschedule, and confirm appointments via phone, email, and online booking systems, optimizing practitioner schedules.

Inquiries & Communication

• Answer incoming phone calls, respond to client emails, and address general questions regarding treatments, package options, and pre/post-care instructions.

Checkout & Payments

• Process financial transactions (credit cards, cash, gift cards, financing options), issue invoices, and manage daily register balancing.

File Management

• Maintain strict confidentiality and compliance with privacy regulations (e.g., HIPAA) when handling client records and medical histories.

Clinic Support & Operations

Product Sales

• Assist with retail product displays, answer basic inquiries about skincare lines, and process product sales.

Inventory Monitoring

• Track front-office and beverage station supplies, submitting reorder requests to management as needed.

Team Coordination

• Maintain clear communication with medical staff, estheticians, and management to ensure smooth clinic flow and on-time appointment scheduling.

Qualifications & Requirements

Experience

• 2+ years of front desk, reception, or customer service experience, ideally in an aesthetic clinic, medical spa, luxury salon, or high-end hospitality environment.

Skills & Knowledge

• Proficiency with clinic scheduling software (e.g., Boulevard, Zenoti, Mindbody, Vagaro, or similar EMR tools) and basic Microsoft Office/Google Workspace.
• Outstanding verbal and written communication skills with a professional telephone etiquette.
• Ability to multitask, prioritize under pressure, and resolve client concerns with discretion and composure.
• Basic understanding of common aesthetic procedures (injectables, laser treatments, facials, skincare products) is highly preferred.

Attributes

• Polished, professional presentation aligned with modern aesthetic industry standards.
• Exceptionally detail-oriented with high accuracy in data entry and cash handling.
• Strong team-player attitude with a passion for hospitality and self-care industries.

Work Environment & Benefits

Environment

• Modern, upscale, high-volume aesthetic practice.

Benefits

• Competitive hourly wage/salary, employee discounts on aesthetic treatments and skincare products, paid time off, and opportunities for professional growth within the wellness/aesthetic industry.

Pay: AED100.00 - AED3,500.00 per month

Work Location: In person