Program Manager, External Fulfillment Prime

Amazon; Dubai; On-site; AED 279,000 - 502,000; Full time

Job summary

Amazon in Dubai seeks a Program Manager to scale the 3P-External Fulfillment Prime channel and enhance CX speed for UAE customers and sellers. You will plan, implement, and evaluate programs, working with cross-functional teams to deliver faster delivery and better experiences.

You will lead data-driven initiatives, monitor performance metrics, and communicate results to senior leadership, ensuring strategic alignment and end-to-end delivery.

Qualifications

• 3 years of program or project management experience.
• 3 years of cross-functional collaboration with tech and non-tech teams.
• 3 years of defining and implementing data-driven process improvements.
• Bachelor's degree.
• Advanced Excel skills with PivotTables and VLOOKUPs; SQL knowledge.
• Experience driving end-to-end delivery and reporting to senior leadership.
• Experience stakeholder management across multiple levels.

Responsibilities

• Develop and implement improvement programs and initiatives aligned with strategic goals.
• Collaborate with cross-functional teams to improve speed of delivery.
• Monitor data trends and seller performance metrics to drive improvements.
• Articulate requirements to effect process changes.

Skills

Program management

Cross-functional collaboration

Data analysis

Stakeholder management

Communication

Leadership

SQL

Excel (Pivot Tables, VLOOKUPs)

Requirements gathering

Project delivery

Education

Bachelor's degree

Tools

SQL

Excel

Job description

Amazon is seeking a Program Manager in the 3P -External Fulfillment Prime organization in Dubai to focus on scaling the channel and improving our CX speed in UAE.

As a Program Manager you will be responsible for planning implementing and evaluating projects and initiatives ensuring efficient and effective experience for both sellers on our prime channel and customers.

Your role will involve collaborating with cross-functional teams and overseeing the day-to-day strategy and operations of programs. If you have a passion for customer and seller experience excellent organizational and leadership skills and the ability to drive strategic initiatives.

Key job responsibilities

• Develop and implement improvement programs and initiatives in line with the organizations strategic goals and objectives
• Collaborate with cross-functional teams to identify gaps and develop innovative solutions to improve speed of delivery
• Monitor and analyze data trends and seller performance metrics to identify areas for improvement and make data-driven recommendations
• Articulate business and technical requirements to effect process changes

As part of our commitment to complying with national labor laws and applicable legislations in the Kingdom of Saudi Arabia this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.

• 3 years of program or project management experience
• 3 years of working cross functionally with tech and non-tech teams experience
• 3 years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelors degree
• Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3 years of driving end to end delivery and communicating results to senior leadership experience
• 3 years of driving process improvements experience
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience building processes project management and schedules

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