Program Manager - Social Responsibility, Global Specialty Fulfilment

Amazon; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Amazon MENA Operations is seeking a Program Manager to own strategic, cross-functional projects and drive execution with senior leadership. You will scope plans, coordinate resources, and deliver scalable processes while maintaining clear status updates and risk management.

The role requires 3+ years in program management, strong data use for improvements, and collaboration with tech and non-tech teams. Dubai-based position with global engagement.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of cross-functional collaboration with tech and non-tech teams.
• 3+ years of data-driven process improvements.
• Bachelor's degree.
• Advanced Excel and SQL knowledge.
• Experience defining program requirements using metrics.

Responsibilities

• Manage new and existing programs delivering difficult projects across multiple organizations.
• Collaborate with stakeholders, customers and partner teams to craft scalable solutions.
• Coordinate resources, priorities, milestones, and drive delivery with other PMs.
• Own program communication and accelerate progress by resolving blockers.
• Influence design and development of strategic processes.
• Communicate and deliver business initiatives with leaders.
• Develop KPI reporting for a portfolio of programs and influence decisions.
• Engage global Amazon units to share best practices and improve outcomes.
• Manage post-launch support plans and seek opportunities to improve quality.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree

Tools

Excel

SQL

Job description

Program Manager - Social Responsibility, Global Specialty Fulfilment

DESCRIPTION

Amazon MENA Operations team is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic tactical cross-functional projects and programs. This role requires scoping and creating project plans developing processes coordinating and driving execution and communicating to senior management on status risks and process/product changes. Cross-team coordination project management and executive presentation skills are essential.

The key responsibilities are:

• Manage new and existing programs successfully delivering difficult projects and goals across multiple organizations
• Work directly with key internal stakeholders customers and partner teams to craft and deliver scalable solutions
• Partner with other program managers to secure resources scope efforts set project priorities and milestones and drive delivery
• Own program communication accelerating progress by driving crisp and timely decisions clearing blockers (e.g. path to green) escalating as appropriate
• Influence design and development of strategic processes
• Work with program managers and business leaders to communicate and deliver critical business initiatives
• Develop implement and govern KPI reporting for a portfolio of programs providing visibility to the milestones and performance across all projects and using this data to drive/influence business decisions
• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
• Manage post-launch support plans (e.g. post-mortem issue/ticket management etc.) and look for opportunities to improve program quality and operational excellence.

We are open to hiring candidates to work out of one of the following locations:

Dubai ARE

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience building processes project management and schedules