Program Manager, AMET, Global Specialty Fulfillment team

Amazon; Dubai; On-site; AED 250,000 - 420,000; Full time

Job summary

Amazon is seeking an experienced Program Manager for the AMET region to coordinate regional programs across Africa, Middle East and Turkey, expanding Seller Flex, Vendor Flex, and Direct fulfillment channels.

You will lead data-driven initiatives, collaborate with senior leadership and multiple stakeholders, and shape long-term improvements across diverse operations, with opportunities for on-site or remote work depending on team needs.

Qualifications

• 3 years of program or project management experience.
• 3 years of working cross-functionally with tech and non-tech teams.
• 3 years of defining and implementing process improvement initiatives using data and metrics.
• Bachelor's degree.
• Advanced knowledge of Excel (Pivot Tables, VLOOKUPS) and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.
• 3 years of driving end-to-end delivery and communicating results to senior leadership.
• 3 years of driving process improvements experience.
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management and schedules.

Responsibilities

• Create innovative solutions using data and research to address wider challenges in the organization.
• Take a big-picture approach in your analysis of business operations to drive improvements across a range of teams and organizations.
• Work alongside senior leadership to establish and prioritize improvement programs, seeing them through from start to finish.
• Enhance operational performance on every program in partnership with stakeholders.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Process improvement

Stakeholder management

End-to-end delivery

Leadership

Project planning

Education

Bachelor's degree

Tools

Excel

SQL

Job description

Amazons Unified Alternate Fulfillment channel (UAF) team is looking for an experienced Program Manager for regional program management across Africa, Middle East and Turkey (AMET region) to expand the network of Seller Flex, Vendor Flex, and Direct fulfillment channels.

Our Program Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a Program Manager the mission will be to pioneer new ways of thinking, designing, and delivering exceptional results. By collaborating with a wide range of stakeholders across the business you’ll continuously be scoping out new solutions. You’ll conduct your own research and analysis with an eye on the long‑term vision of the business. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

Key Job Responsibilities

• Create innovative solutions using data and research to address wider challenges in the organization.
• Take a big-picture approach in your analysis of business operations to drive improvements across a range of teams and organizations.
• Work alongside senior leadership to establish and prioritize improvement programs, seeing them through from start to finish.
• Enhance operational performance on every program in partnership with stakeholders.

A Day in the Life

As a Program Manager you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programs. You’ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely depending on the most suitable option for their team and tasks.

Program Managers have significant responsibilities and will deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements you could also contribute to improving other areas of the business like diversity, equity and inclusion.

About the Team

The Global Specialty Fulfillment (GSF) organization covers specialized functions such as Heavy and Bulky fulfillment, network Ultra Fast grocery deliveries, and Unified Alternate Fulfillment (UAF). The UAF channels allow Amazon to fulfill customer orders directly from our vendor/seller warehouse, offering millions of new selections while holding the same Prime level of customer experience (CX) as provided by Amazon FCs.

Qualifications

• 3 years of program or project management experience.
• 3 years of working cross-functionally with tech and non-tech teams.
• 3 years of defining and implementing process improvement initiatives using data and metrics.
• Bachelor's degree.
• Advanced knowledge of Excel (Pivot Tables, VLOOKUPS) and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.
• 3 years of driving end-to-end delivery and communicating results to senior leadership.
• 3 years of driving process improvements experience.
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management and schedules.