Program Manager, After Market Services

Amazon; Dubai; On-site; AED 720,000 - 880,000; Full time

Job summary

Amazon in Dubai is seeking a Program Manager in MENA to lead After Market Services (AMS) and own end-to-end processes for used and damaged products, maximizing reuse and recovery while safeguarding customer experience.

This cross-functional role requires strong vendor management, data visualization, and project management skills to deliver at scale and ensure profitability, working closely with Retail Tech and Operations.

Qualifications

• Bachelor's degree required with 5+ years in vendor management and P&L.
• Experience defining program requirements using data and metrics.
• Experience collaborating with Ops, Retail, Legal, FinOps, and other teams.
• 5+ years of program or project management and process improvement.

Responsibilities

• Lead end-to-end AMS re-commerce and recovery initiatives.
• On-board and manage liquidators; negotiate rates and vetting.
• Drive recovery improvements through high impact programs.
• Coordinate communications with FC/Ops, Retail, and Finance.
• Support leadership communications and business reviews on liquidation impact.

Skills

Vendor management

P&L management

Data analytics

Program management

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree

Job description

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - Amazon continues to grow and evolve as world-class e-commerce.

Amazon is looking for a Program Manager in MENA to lead activities of After Market Services (AMS) and own the end-to-end processes of used (customer returns) and damaged products. When items are returned or damaged we maximize reuse and recovery to optimal cost of returns while safeguarding customer experience.

The role will be focusing on managing re-commerce activities through Liquidations. This is a cross-functional role that requires close partnership with various stakeholders such as Retail Tech and Operations teams. The role requires strong Vendor Management skills Data visualization and project management to effectively deliver at scale projects as well as day-to-day execution while ensuring optimum profitability.

Key job responsibilities

• Liquidator Management: On-board Liquidator this includes sourcing new liquidators managing the vetting process and rates negotiations
• P&L Management: Drive recovery improvement by focusing on high B2B/B2C recovery programs
• Manage the Liquidation mailbox communication including bids management and liquidators’ inquiry / issues handling
• Manage internal operations communication planning and alignments this includes S&OP capacity management handling escalations with FC / Ops team P&L impact alignment with retail teams and finance
• Manage OIH (liquidation disposition) top-line support with category namely on execution and escalation management
• Oversee FLARE system audits and confirmation / approval of new settings and rates
• Conduct overall liquidation periodical consolidation and audit namely with Finance and FC / Ops teams
• Support in leadership communication and business review write-ups on liquidation impact and recovery improvement

We are open to hiring candidates to work out of one of the following locations:

Dubai ARE

BASIC QUALIFICATIONS

• Bachelor's degree
• 5+ years of external Vendor Management and P&L management
• Experience defining program requirements and using data and metrics to determine improvements
• Experience working cross functionally with multiple stakeholders such as Ops Retail Legal. FinOps etc.
• 5+ years of program or project management experience and process improvement

PREFERRED QUALIFICATIONS

• 3+ years of data analytics
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization