AW Program Manager , MENA AMS

Amazon; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Amazon is seeking a Program Manager in MENA to lead After Market Services and own end-to-end processes for returns and damaged goods. The role focuses on re-commerce via Amazon Warehouse, requiring strong analytics, dashboards, and cross-functional collaboration with Retail Tech and Operations to drive profitability while safeguarding customer experience.

The successful candidate will manage end-to-end analytics development, data sources, and insights to inform strategic decisions at scale

Qualifications

• Bachelor's degree in a relevant field.
• 3+ years of data visualization and reporting tool experience.
• Experience defining program requirements using data and metrics.
• Experience working cross-functionally with tech and non-tech teams.
• 3+ years of program or project management experience.
• 3+ years of writing SQL queries and creating BI reports with Tableau/Power BI.

Responsibilities

• Track and benchmark OPS grading across locales.
• Overseeing operations performance in Amazon Warehouse grading.
• Develop metrics data sources and ensure reporting accuracy.
• Partner with product teams on launches in Amazon Warehouse.
• Build and monitor dashboards to measure AW performance.
• Lead weekly/monthly KPI reviews with clear business writing.

Skills

Data visualization

SQL

Stakeholder management

Project management

Cross-functional collaboration

Analytics

Education

Bachelor's degree

Tools

Tableau

Power BI

QuickSight

Job description

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - Amazon continues to grow and evolve as world-class e-commerce.

Amazon is looking for a Program Manager in MENA to lead activities of After Market Services (AMS) and own the end-to-end processes of used (customer returns) and damaged products. When items are returned or damaged we maximize reuse and recovery to optimal cost of returns while safeguarding customer experience.

The role will be focusing on managing re-commerce activities through Amazon Warehouse program -Amazon’s channel of re-selling open-box and repackaged products to customers. This is a cross-functional role that requires close partnership with various stakeholders such as Retail Tech and Operations teams. The role requires strong Analytics skills Data visualization and project management to effectively deliver and execute at scale projects while ensuring optimum profitability. In this role you will have ownership of end-to-end analytics development to complex questions and you’ll play an integral role in strategic decision making.

Key job responsibilities

• Track and Benchmark OPS grading with other locales including conducting FC grading audits.
• Overseeing operations performance in Amazon Warehouse grading including the various sources of inflow to Amazon Warehouse (Returns RVRs etc.).
• Develop metrics data sources and promote data accuracy within Operational reporting.
• Partner with product teams on the launch of new features/categories in Amazon Warehouse.
• Working with large data sets automate data extraction and build monitoring/reporting dashboards to measure the performance of AW.
• Manage internal communication and report on full set of business KPIs in weekly / monthly reviews with strong business writing capabilities

We are open to hiring candidates to work out of one of the following locations: Dubai ARE

BASIC QUALIFICATIONS

• Bachelor's degree
• 3+ years of data visualization and reports tools experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience working cross functionally with tech and non-tech teams
• 3+ years of program or project management experience
• 3+ years of writing SQL queries and creating business intelligence reports using Tableau Quick sight Power BI.

PREFERRED QUALIFICATIONS

• 2+ years of Tableau or equivalent tools experience
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience with data modeling warehousing and building ETL pipelines