AW Re-Commerce Program Manager – Data & Analytics (MENA)

Amazon; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Amazon is seeking a Program Manager in MENA to lead After Market Services and own end-to-end processes for returns and damaged goods. The role focuses on re-commerce via Amazon Warehouse, requiring strong analytics, dashboards, and cross-functional collaboration with Retail Tech and Operations to drive profitability while safeguarding customer experience.

The successful candidate will manage end-to-end analytics development, data sources, and insights to inform strategic decisions at scale

Qualifications

• Bachelor's degree in a relevant field.
• 3+ years of data visualization and reporting tool experience.
• Experience defining program requirements using data and metrics.
• Experience working cross-functionally with tech and non-tech teams.
• 3+ years of program or project management experience.
• 3+ years of writing SQL queries and creating BI reports with Tableau/Power BI.

Responsibilities

• Track and benchmark OPS grading across locales.
• Overseeing operations performance in Amazon Warehouse grading.
• Develop metrics data sources and ensure reporting accuracy.
• Partner with product teams on launches in Amazon Warehouse.
• Build and monitor dashboards to measure AW performance.
• Lead weekly/monthly KPI reviews with clear business writing.

Skills

Data visualization

SQL

Stakeholder management

Project management

Cross-functional collaboration

Analytics

Education

Bachelor's degree

Tools

Tableau

Power BI

QuickSight

Job description

Amazon is seeking a Program Manager in MENA to lead After Market Services and own end-to-end processes for returns and damaged goods. The role focuses on re-commerce via Amazon Warehouse, requiring strong analytics, dashboards, and cross-functional collaboration with Retail Tech and Operations to drive profitability while safeguarding customer experience.

The successful candidate will manage end-to-end analytics development, data sources, and insights to inform strategic decisions at scale