Professional Services Operations Specialist (Southwest)

Remotedxb; Dubai; On-site; AED 180,000 - 360,000; Full time

Benefits offered by this job

Medical Insurance (Group PPO/HDHP)

Dental Insurance

Holidays & Flexible Time Off

Phone & Internet allowance

Retirement plan eligibility

Pet Benefit Option

Job summary

GuidePoint Security is seeking a Service Delivery/Project Manager to support engineering leadership in the UAE. You will oversee proposals, SOWs, Change Orders, and ensure accurate data entry into COGS, Salesforce and JIRA, while coordinating with Vendor Relations to manage certifications.

The ideal candidate has a Bachelor’s degree, 5+ years in IT/security, experience in services delivery or project management, strong communication skills, and a willingness to learn AI-enabled tools.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years IT, security, or business-related experience.
• Experience in services delivery or project management.
• Strong written and verbal communication skills.
• Ability to work a flexible schedule and multi-task effectively.
• Willingness to learn and use AI-enabled tools.

Responsibilities

• Assist VP of Engineering in monitoring services related reporting including pipeline, WIP, and proposal status.
• Manage proposal creation and workflow including Statements of Work and Change Orders.
• Input accurate data into COGS, Salesforce, and JIRA.
• Coordinate with internal Vendor Relations Management to manage certifications.
• Address invoicing and accounting issues with internal teams.
• Manage staff augmentation process including scoping, interviewing, and onboarding.
• Document the full lifecycle of the services process.

Skills

Written and verbal communication

Multitasking & flexibility

AI-enabled tools adoption

Project management experience

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

JIRA

Job description

Responsibilities

• Assist VP of Engineering in monitoring services related reporting including pipeline, WIP, and proposal status
• Manage proposal creation and workflow including Statements of Work and Change Orders
• Input accurate data into COGS, Salesforce, and JIRA
• Coordinate with internal Vendor Relations Management to manage certifications
• Address invoicing and accounting issues with internal teams
• Manage staff augmentation process including scoping, interviewing, and onboarding
• Document the full lifecycle of the services process

Requirements

• Bachelor's degree in a relevant discipline or equivalent experience
• At least 5 years of IT, security, or business-related experience
• Experience in services delivery or project management
• Strong written and verbal communication skills
• Ability to work a flexible schedule and multi-task effectively
• Willingness to learn and use AI-enabled tools

Preferred Qualifications

• Security certification or project management certification
• Experience with cybersecurity technologies

Benefits

• Group Medical Insurance options (PPO or HDHP/HSA)
• Group Dental Insurance
• 12 corporate holidays and Flexible Time Off (FTO)
• Mobile phone and home internet allowance
• Retirement plan eligibility after 2 months
• Pet Benefit Option

About the Company

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security, serving over 6,200 customers.