Professional Services Manager

SailPoint Technologies Fz-llc; Dubai; On-site; AED 300,000 - 420,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

SailPoint Technologies Fz-llc in Dubai seeks a Professional Services Manager to lead and deliver SailPoint’s SaaS and software solutions. You will oversee client engagements, coordinate with cross-functional teams, and manage the journey from scoping to delivery.

In this role you shadow early on, then assume responsibility for engagement management, escalation handling, and driving customer success while mentoring a growing PS team; travel up to 15% is required.

Qualifications

• 7 years of professional experience at a Software SaaS or consulting company.
• 3 years of project management experience.
• 2 years of people management experience.
• Exceptional mentorship and leadership skills with a passion for continuous improvement.
• Experience with project management duties (planning, budget, scope, schedule, risk).
• Exceptional communication skills and extensive experience working with clients and partners.
• Outstanding organizational and multi-tasking abilities.
• Extensive experience working with Sales to scope services projects for enterprise software.

Responsibilities

• Manage the strategic efforts required to deliver SailPoint solutions.
• Shadow projects and sales efforts in the first month; take accountability for client experience.
• Oversee engagement scoping, client communication, and team management long-term.
• Provide project management duties as needed.
• Provide strategic updates on client performance to SailPoint senior management.
• Collaborate with Customer Success to maintain customer satisfaction during implementations.
• Identify opportunities to expand SailPoint solutions and services footprint.
• Support staffing decisions, utilization, performance reviews, and career development.
• Coach and develop Engagement Managers and team members.

Skills

Mentorship

Leadership

Communication skills

Organization

Multitasking

Sales collaboration

Client management

Education

Bachelor's degree or equivalent

Job description

WhySailPoint

Love what you do. And love where you do it. Smart people fun culture innovative work beautiful offices oh and everyones really nice. Thats what people say about SailPoint. Were known as the company where everyone wants to work and we have the awards to prove it. If youre passionate about outsmarting cybercriminals and working at a company where you can truly have an impact we want you to join our team.

SailPoint empowers the largest most complex organizations by putting identity at the Center of Security and IT. Our 2000 customers include global financial institutions government entities and pharmaceutical organizations and more.

Experience a small-company atmosphere with big-company benefits

Great technical and career growth opportunities

Who You Are:

Professional Services Managers are self-directed highly motivated and experienced leaders that thrive when overseeing and building a services organization. You have significant experience building and maintaining professional relationships and you are comfortable communicating with people at all organizational levels. You have exceptional leadership communication organizational and problem-solving abilities that you use to balance customer team and individual need while contributing to a positive work environment. You are an exceptional multitasker able to meet and manage moving deadlines gauge risks and creatively resolve unexpected issues. By leveraging your extensive experience and motivation for success you enjoy identifying growth areas evaluating best practices and presenting solutions to everyday problems.

What Youll Do:

As a Professional Services Manager (PSM) part of SailPoints PS team you will support each customers journey by managing the strategic efforts required to deliver SailPoints solutions. You will combine your management experience with our world-class product and process training to gain a deep understanding of our SaaS and/or Software delivery practices. Within the first month you will begin to understand your responsibilities by working with tenured management to shadow projects and sales efforts to begin taking accountability for the client experience on projects you are assigned to while developing a relationship with your peers. At the end of the three months you will be responsible for engagement scoping client communication internal team management escalation support and overall service delivery for your portfolio.At the end of your first year you will combine the skills you have acquired to oversee your team who managers the full scope of customer engagements and you will demonstrate that you are a trusted advisors to customers peers and leaders to your team members responsible for ensuring their professional growth and helping them set and achieve their goals.

Responsibilities:

• Ensure that services are provided implemented correctly and billed in a timely and accurate manner

• Partner cross-functionally during the sales process own the services portions of deals including presentations RFP responses and proposal/SOW generation

• Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases

• Serve as the senior point of contact for client escalations

• Oversee the financials of your teams projects with a focus on profitability and productivity to ensure long term client success

• Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business

• Provide project management duties on occasion for customer engagements as needed

• Provide strategic updates on client performance to SailPoint Senior Management. Providing regular status updates to account teams and Sales Managers

• Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation

• Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth

• Take responsibility for the management of the team including participation in staffing decisions utilization management performance reviews and career development support

• Assist direct reports in career development by providing regular feedback coaching and guidance on personal development

• Coach Engagement Managers and project team members on project performance and development areas

• Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills

Requirements:

• 7 years of professional experience at a Software SaaS or consulting company

• 3 years of project management experience

• 2 years of people management experience

• Exceptional mentorship and leadership skills with a passion for continuous improvement

• Experience with project management duties (project planning budget scope schedule stakeholder and risk management)

• Exceptional communication skills and extensive experience working with clients and partners

• Outstanding organizational and multi-tasking abilities

• Extensive experience working with Sales to scope services projects for enterprise software

Travel:

This position requires up to 15% travel

Education:

Bachelors degree or equivalent work experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace religion color national origin gender sexual orientation age marital status veteran status or disability status.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact or mail to 11120 Four Points Dr Suite 100 Austin TX 78726 to discuss reasonable accommodations.

Required Experience:

Manager