Production Support Engineer (Developer Background) – On-Call

Finclutech Ltd FZCO; Dubai; On-site; AED 268,000 - 469,000; Full time

Job summary

Tanqeeb in Dubai seeks an experienced professional to own production issue resolution across platforms, including on-call coverage. You will investigate from symptom to root cause, analyse logs, and implement small fixes with guidance while collaborating with Engineering.

The role requires hands-on software development experience (Java/Python) and strong SQL/REST API skills, with excellent English communication for both technical and non-technical stakeholders.

Qualifications

• 6+ years in technical issue resolution in a fast-paced global support team.
• 3+ years hands-on software development (Java, Python) with SDLC exposure.
• Ability to diagnose and fix logic-level bugs in unfamiliar codebases.
• Strong SQL skills across MariaDB, PostgreSQL or similar.
• Excellent written and spoken English for cross-team collaboration.
• Experience using Postman for API inspection and testing.
• Experience writing RCA/postmortems and communicating incident status.

Responsibilities

• Own production issues across platforms, including on-call rotation.
• Investigate issues from first symptom toward root cause.
• Search and analyse production logs to isolate relevant events.
• Read and navigate codebases to diagnose bugs and propose fixes.
• Resolve within scope or escalate with evidence for architecturally significant problems.
• Triage and manage Jira tickets; keep stakeholders informed.
• Write clear bug/change tickets and RCA documentation.
• Monitor platform health and flag anomalies before they escape.
• Communicate findings clearly to technical and non-technical audiences.

Skills

Technical issue resolution

Global support experience

Hands-on software development

APIs and Postman

SQL querying

RESTful architectures

Logs and monitoring

Technical communication

RCA documentation

SDLC knowledge

Git workflows

Tools

Postman

Jira

Confluence

Kibana

Job description

Tanqeeb in Dubai seeks an experienced professional to own production issue resolution across platforms, including on-call coverage. You will investigate from symptom to root cause, analyse logs, and implement small fixes with guidance while collaborating with Engineering.

The role requires hands-on software development experience (Java/Python) and strong SQL/REST API skills, with excellent English communication for both technical and non-technical stakeholders.