Application Support Engineer(Developer Background)

Tanqeeb; Dubai; On-site; AED 268,000 - 469,000; Full time

Job summary

Tanqeeb in Dubai seeks an experienced professional to own production issue resolution across platforms, including on-call coverage. You will investigate from symptom to root cause, analyse logs, and implement small fixes with guidance while collaborating with Engineering.

The role requires hands-on software development experience (Java/Python) and strong SQL/REST API skills, with excellent English communication for both technical and non-technical stakeholders.

Qualifications

• 6+ years in technical issue resolution in a fast-paced global support team.
• 3+ years hands-on software development (Java, Python) with SDLC exposure.
• Ability to diagnose and fix logic-level bugs in unfamiliar codebases.
• Strong SQL skills across MariaDB, PostgreSQL or similar.
• Excellent written and spoken English for cross-team collaboration.
• Experience using Postman for API inspection and testing.
• Experience writing RCA/postmortems and communicating incident status.

Responsibilities

• Own production issues across platforms, including on-call rotation.
• Investigate issues from first symptom toward root cause.
• Search and analyse production logs to isolate relevant events.
• Read and navigate codebases to diagnose bugs and propose fixes.
• Resolve within scope or escalate with evidence for architecturally significant problems.
• Triage and manage Jira tickets; keep stakeholders informed.
• Write clear bug/change tickets and RCA documentation.
• Monitor platform health and flag anomalies before they escape.
• Communicate findings clearly to technical and non-technical audiences.

Skills

Technical issue resolution

Global support experience

Hands-on software development

APIs and Postman

SQL querying

RESTful architectures

Logs and monitoring

Technical communication

RCA documentation

SDLC knowledge

Git workflows

Tools

Postman

Jira

Confluence

Kibana

Job description

• Take ownership of production issues across our platforms, including extended-hours and on-call coverage on a rotation.

• Investigate issues across partners, from first symptom toward root cause.

• Search and analyse production logs, cutting through noise to isolate the relevant events.

• Read and navigate existing codebases to diagnose logic-level issues — such as concurrency, data-consistency, or integration bugs — and propose or implement targeted, well-tested fixes in collaboration with Engineering.

• Resolve within your scope — including small, well-tested code-level fixes where appropriate — and elevate to the Support Lead with full evidence when a change is architecturally significant or the root cause is unclear.

• Triage and manage tickets in Jira, keeping issues moving, chasing owners, and keeping stakeholders informed.

• Write clear bug and change tickets and RCA/postmortem documentation, covering observed behaviour, evidence, suspected root cause, and references, so escalated issues arrive well-documented.

• Monitor platform and transaction health and flag anomalies (timeouts, retries, duplicate disbursements, velocity-control rejections) before they escape.

• Communicate findings clearly to technical and non-technical audiences, without overstating what the evidence supports.

Desired Candidate Profile

Must have

• 6+ years prior experience in technical issue resolution in a fast-paced global support team.

• 3+ years of hands-on software development experience (Java, Python, or similar) — either before transitioning into support/operations, or alongside it — with real exposure to the SDLC: writing, testing, and shipping code, not just reading about it.

• Comfortable reading an unfamiliar codebase, diagnosing a logic-level bug (e.g. a concurrency or data-consistency issue), and implementing a small, safe fix under guidance — this role does not involve building new features, but it does involve adjusting existing code.

• Strong understanding of APIs and experience using Postman (or equivalent tools) for endpoint inspection and testing.

• Proficient in SQL for querying and validating data across multiple databases (MariaDB, PostgreSQL, or similar).

• General familiarity with web applications, microservices, and RESTful architectures.

• Comfortable working with logs, monitoring tools, and error tracking systems.

• Analytical mindset and strong troubleshooting skills; able to isolate problems quickly and propose next steps.

• Excellent communication skills with excellent written and verbal English to collaborate effectively with both Customer Support (non-technical) and Engineering (technical) teams.

• Experience writing RCA/postmortem documentation and communicating incident status to both technical and non-technical stakeholders.

• A structured, evidence-first troubleshooting mindset that verifies across sources before declaring a root cause.

• Sound escalation judgment; knows what to resolve and what to hand up.

Nice to have

• Prior experience as a Software / Backend Engineer before moving into a support, SRE, or production-operations role.

• Understanding of REST APIs, distributed systems, databases, and developer tools.

• Familiarity with SQL, Postman, Kibana, Jira, and Confluence.

• Comfortable with git-based workflows (branching, pull requests, code review) for small fixes.