Application Support Engineer | SQL, BI & End-User Tech

AIQU; Dubai; On-site; AED 134,000 - 201,000; Part time

Job summary

AIQU is seeking an Application Support Engineer to join the IT team in Dubai. You will provide first-line support for end-users, troubleshoot application and system issues, and help with database reporting to ensure reliable IT services.

The role requires strong SQL Server, T-SQL, SSIS, SSRS skills, and the ability to collaborate with internal teams and business stakeholders in a multinational environment. This is a yearly extended outsourcing contract based in Dubai.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• +2 years of experience in application support, application management, or a similar IT support role.
• Hands-on knowledge of Microsoft SQL Server, T-SQL, SQL Server objects, SSIS, and SSRS.
• Experience supporting Windows systems, computers, audio-visual equipment, network services, and IT monitoring tools.
• Strong analytical and troubleshooting skills, with the ability to identify issues and escalate complex cases appropriately.
• Good command of both Arabic and English.

Responsibilities

• Provide Tier 1 application and desktop support, troubleshooting and resolving technical issues for end-users.
• Monitor, manage, and follow up on incidents, ensuring timely resolution per SLAs.
• Collaborate with internal IT teams and third-party vendors to investigate issues, implement fixes, and apply config changes.
• Conduct testing and validation for new application deployments, system updates, and feature enhancements.
• Perform routine system health checks and assist in monitoring application performance and reliability.
• Troubleshoot hardware, software, Windows OS, and basic network-related issues.

Skills

Analytical skills

Troubleshooting

Communication

Teamwork

Arabic & English

Education

Bachelor's degree in CS/CE/IT

Tools

Microsoft SQL Server

T-SQL

SQL Server objects

SSIS

SSRS

Windows OS

IIS

Crystal Reports

BI tools

Job description

AIQU is seeking an Application Support Engineer to join the IT team in Dubai. You will provide first-line support for end-users, troubleshoot application and system issues, and help with database reporting to ensure reliable IT services.

The role requires strong SQL Server, T-SQL, SSIS, SSRS skills, and the ability to collaborate with internal teams and business stakeholders in a multinational environment. This is a yearly extended outsourcing contract based in Dubai.