Application Support Engineer

Ultimate HR Solutions; Dubai; On-site; AED 223,000 - 357,000; Full time

Benefits offered by this job

UAE statutory benefits

Job summary

Ultimate HR Solutions in Dubai, UAE seeks an Application Production Support Engineer to monitor, troubleshoot, and manage incidents for enterprise applications, preferably in the banking/financial services sector. You will ensure uptime and reliability of production systems across environments.

You will use Dynatrace, Datadog and Prometheus for monitoring, provide L1/L2 support, and collaborate with DevOps, infrastructure and development teams on incident resolution.

Qualifications

• 35 years of experience in Application Production Support or related roles.
• Hands-on monitoring with Dynatrace, Datadog and Prometheus.
• Experience in incident management, troubleshooting, and log analysis.
• Exposure to banking and financial domain applications and regulatory requirements.
• Familiarity with cloud platforms like AWS, Azure or GCP is a plus.

Responsibilities

• Monitor application performance and incidents.
• Provide L1/L2 support for production applications to ensure uptime.
• Investigate and resolve incidents with cross-functional teams.
• Implement automated monitoring, alerting and log analysis for proactive resolution.
• Ensure SLAs and KPIs are met through collaboration with stakeholders.
• Contribute to RCA and long-term solutions for recurring issues.
• Support deployments, patches, and upgrades in production.

Skills

Troubleshooting

Incident management

Stakeholder communication

Cloud awareness

Tools

Dynatrace

Datadog

Prometheus

Splunk

SQL

Oracle

WebLogic

IIS

Java

Shell Scripting

PowerShell

AWS

Azure

GCP

Job description

We are looking for a skilled Application Production Support Engineer with 35 years of experience to join our team. The ideal candidate will have experience in monitoring troubleshooting and incident management for enterprise applications preferably in banking and financial services.

Key Responsibilities

• Monitor application performance using tools such as Dynatrace Datadog and Prometheus.
• Provide L1/L2 support for production applications ensuring uptime and reliability.
• Investigate and resolve incidents collaborating with L2/L3 development DevOps and infrastructure teams.
• Implement automated monitoring alerting and log analysis for proactive issue resolution.
• Work closely with stakeholders to ensure SLAs and KPIs are met.
• Participate in root cause analysis (RCA) and provide longterm solutions for recurring issues.
• Support deployments patching and upgrades in production environments.

Requirements Required Skills & Qualifications

• 35 years of experience in Application Production Support or related roles.
• Handson experience with Dynatrace Datadog and Prometheus for monitoring and alerting.
• Experience in incident management troubleshooting and log analysis.
• Exposure to banking and financial domain applications and regulatory requirements.
• Familiarity with cloud platforms like AWS Azure or GCP is a plus

Benefits

• All mandatory benefits as per UAE law

Key Skills
Splunk,Iis,SQL,.NET,Perl,Shell Scripting,Weblogic,Java,Sybase,Scripting,Oracle,Application Support
Employment Type : Full Time
Experience: years
Vacancy: 1