EMEA Customer Success Manager - Onboarding & Adoption

S&P Global; Dubai; On-site; AED 220,000 - 300,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Job summary

S&P Global Energy in Dubai, United Arab Emirates is seeking a Customer Success professional to engage with enterprise clients, onboard them, deliver remote and in-person training, and ensure customers derive maximum value from our solutions.

You will build relationships with key stakeholders, monitor usage data, and collaborate across functions to raise adoption and satisfaction. Willingness to travel and strong communication are essential.

Qualifications

• Fluency in Russian and English (written and spoken).
• Experience in customer success, account management, or similar roles (3+ years).
• Proficiency with Gainsight and/or Salesforce is a plus.
• Industry knowledge in energy/commodities/finance is advantageous.
• Willingness to travel to meet clients.

Responsibilities

• Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
• Onboard customers and conduct remote and in-person training sessions, tailoring content to customer workflows.
• Develop and maintain relationships with key stakeholders to drive adoption and satisfaction.
• Monitor customer data to identify opportunities for further engagement and value creation.
• Serve as a trusted advisor, providing insights to enhance customer experience and success.

Skills

Russian

English

Account management

Customer success

Communication skills

Tools

Gainsight

Salesforce

Job description

S&P Global Energy in Dubai, United Arab Emirates is seeking a Customer Success professional to engage with enterprise clients, onboard them, deliver remote and in-person training, and ensure customers derive maximum value from our solutions.

You will build relationships with key stakeholders, monitor usage data, and collaborate across functions to raise adoption and satisfaction. Willingness to travel and strong communication are essential.