Premium Reservations Agent: Guest Experience & Upsell

Mövenpick Hotels & Resorts; Ras Al Khaimah; On-site; AED 78,000 - 123,000; Full time

Job summary

Mövenpick Resort Al Marjan Island in Ras Al Khaimah is seeking a Reservations Agent to greet guests and set the stage for an exceptional stay. You will welcome guests, reflect the brand experience, and assist with reservations and special requests to ensure memorable visits.

Join a luxury beachfront property where up-selling and accurate data entry support guest satisfaction and revenue goals. Fluency in English is required; additional languages are a plus.

Qualifications

• 2+ years experience as Reservations Agent in a 5-star hotel or resort (UAE preferred).
• Guest-focused personality with a proactive service mindset.
• Fluent in English; additional languages are a plus.

Responsibilities

• Consistently deliver exceptional, friendly service to guests.
• Maximize revenue through up-selling and accurate room selection.
• Provide information on facilities and handle special requests.
• Book reservations, manage rooming lists, and update the system with accuracy.

Skills

Interpersonal skills

Problem solving

Fluent English

Tools

Opera PMS

Job description

Mövenpick Resort Al Marjan Island in Ras Al Khaimah is seeking a Reservations Agent to greet guests and set the stage for an exceptional stay. You will welcome guests, reflect the brand experience, and assist with reservations and special requests to ensure memorable visits.

Join a luxury beachfront property where up-selling and accurate data entry support guest satisfaction and revenue goals. Fluency in English is required; additional languages are a plus.