Reservations Agent

Mövenpick Hotels & Resorts; Ras Al Khaimah; On-site; AED 78,000 - 123,000; Full time

Job summary

Mövenpick Resort Al Marjan Island in Ras Al Khaimah is seeking a Reservations Agent to greet guests and set the stage for an exceptional stay. You will welcome guests, reflect the brand experience, and assist with reservations and special requests to ensure memorable visits.

Join a luxury beachfront property where up-selling and accurate data entry support guest satisfaction and revenue goals. Fluency in English is required; additional languages are a plus.

Qualifications

• 2+ years experience as Reservations Agent in a 5-star hotel or resort (UAE preferred).
• Guest-focused personality with a proactive service mindset.
• Fluent in English; additional languages are a plus.

Responsibilities

• Consistently deliver exceptional, friendly service to guests.
• Maximize revenue through up-selling and accurate room selection.
• Provide information on facilities and handle special requests.
• Book reservations, manage rooming lists, and update the system with accuracy.

Skills

Interpersonal skills

Problem solving

Fluent English

Tools

Opera PMS

Job description

Company Description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

Job Description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What You Will Be Doing

• Consistently offer exceptional, friendly and engaging service


• Ensure the best selection for the guest and ensure revenue is maximized through up-selling


• Recommend property facilities and assist guests with information and special requests


• Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include

• Should have min. 2 years experience as Reservations Agent for a 5 Star Hotel/Resort in UAE


• Guest focused personality is essential; experience is an asset


• Prior experience working with Opera will be preferred


• Strong interpersonal and problem solving abilities


• Fluency in English; additional languages are a plus

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS