Client Advisor - MOE

Tanqeeb; Dubai; On-site; AED 167,000 - 234,000; Full time

Job summary

Hermès in Dubai invites a luxury retail sales professional to join our boutique team. Welcome clients with warmth, engage with sincerity, and tailor product demonstrations to need. Share the stories behind each piece and nurture relationships for repeat business.

You will maintain impeccable merchandising and stock levels, while contributing to daily sales operations and handling exchanges or repairs as needed. A strong product knowledge base and team-oriented attitude are essential.

Qualifications

• Proven track record in a sales position in luxury retail.
• Empathy and sincerity when serving customers.
• Professionalism in services provided to the customer.
• Contributes to store turnover as a team member.
• Positive attitude within the sales team.
• Familiarity with the products.

Responsibilities

• Welcome clients warmly, engage with sincerity, and acknowledge entry.
• Present relevant product features and benefits based on client needs.
• Share stories behind products and build rapport during conversations.
• Call on current and potential clients to maintain relationships and inform about new products.
• Ensure store merchandising is correct and stock is organized and well stored.
• Participate in sales-related management tasks and handle exchanges/returns.

Skills

Luxury retail sales

Empathy

Professionalism

Customer focus

Punctuality

Product knowledge

Job description

Main Responsibilities

Sales and Service:

• To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
• To engage with the client with sincerity.
• To make the client feel comfortable by creating a bond through conversation.
• To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.

Customer Relationship Management:

• Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.
• Invite the customer to share his/her details to continue to establish & maintain client relationship and to inform about new products & services.

Administrative and Visual Merchandising:

• To oversee, under the Store Manager/ Floor Manager's supervision, that:
• The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
• The departments are always well stocked.
• The products are well stored or folded in order to prevent any damage.

Operations:

• To partake in management tasks associated with sales.
• Adhere to the administrative procedures concerning exchanges, returns and repairs.
• Be accountable and responsible for ad hoc mission entrusted by the store management.
• To share clients feedback on products.
• To propose ideas for improving the daily running of the store and the service deliver.

Requirements

• Proven track record in a sales position in luxury retail.
• Empathy & sincerity when serving customers.
• Professionalism in services provided to the customer.
• Individual contribution to the turnover in the sector.
• Positive attitude within the sales team.
• Familiarity with the products.
• Punctuality, flexibility, reactivity.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.