Premium Clinic Concierge & Patient Experience Lead

Arada; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Arada is seeking a Front Office Ambassador to manage the complete patient journey from arrival through discharge, ensuring an exceptional in-clinic experience and smooth coordination between patients, doctors and nursing staff.

The role covers patient reception, registration, billing, appointment coordination, and maintaining premium service standards while supporting efficient clinic workflow.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service excellence.
• Professional front desk etiquette.
• Billing and payment handling accuracy.
• Operational coordination skills.
• Strong organizational abilities.
• Attention to detail.
• Problem-solving and conflict management.
• Ability to multitask in a fast-paced environment.
• Professionalism and patient-centered service approach.
• Team collaboration and coordination.
• Hospitality mindset and premium service delivery.

Responsibilities

• Welcoming patients upon arrival in a professional and friendly manner.
• Verifying scheduled appointments upon patient check-in.
• Managing patient arrival and check-in procedures.
• Assisting patients with any immediate inquiries upon arrival.
• Ensuring smooth patient transition into consultation or treatment process.
• Maintaining professional communication and service standards during patient interactions.
• Filling the daily report and submitting it to the Clinic Manager at the end of each working day.
• Registering walk-in patients in the clinic system.
• Creating patient profiles for new walk-in patients.
• Collecting required registration information and documents.
• Assisting patients with completing registration forms when required.
• Coordinating immediate consultation availability based on doctor schedules.
• Ensuring registration process is completed accurately and efficiently.
• Generating invoices for consultations, treatments, and services provided.
• Processing payments for all clinic services.
• Collecting payments from walk-in patients.
• Confirming successful payment transactions.
• Closing invoices after payment completion.
• Processing approved refunds when authorized by management.
• Maintaining billing accuracy at all times.
• Reviewing daily payment transactions completed during operations.
• Ensuring billing records are accurate and properly documented.
• Performing end-of-day reconciliation procedures.
• Reporting payment discrepancies immediately when identified.
• Coordinating with finance team when clarification is required.
• Coordinating communication between patient, doctor, and nursing team.
• Managing patient movement between consultation rooms and treatment rooms.
• Ensuring smooth operational transition between consultation and treatment stages.
• Supporting communication flow between doctors and nurses regarding patient next steps.
• Monitoring patient flow to avoid operational delays inside the clinic.
• Ensuring efficient clinic workflow throughout the patient visit.
• Scheduling treatment sessions following doctor consultation.
• Booking follow-up appointments requested by doctors.
• Scheduling treatment packages purchased during clinic visits.
• Booking recurring treatment sessions.
• Coordinating treatment schedules according to patient availability and clinic capacity.
• Confirming future appointments before patient leaves the clinic.
• Generating quotations for treatments and recommended services.
• Explaining treatment pricing after doctor consultation.
• Sending quotations when patients request pricing details.
• Clarifying package costs when required.
• Supporting patients in understanding pricing structures before treatment confirmation.
• Maintaining a welcoming and professional clinic environment.
• Managing waiting area experience for all patients.
• Offering refreshments when applicable.
• Providing service brochures and informational materials when required.
• Supporting membership inquiries while patients are physically present at the clinic.
• Ensuring every patient experience high service standard throughout the visit.
• Assisting VIP patients and ensuring premium service delivery.
• Ensure patients complete the clinic feedback survey prior to leaving the clinic in order to collect patient experience insights and support continuous service improvement.
• Receiving complaints from patients professionally and respectfully.
• Documenting patient complaints according to clinic procedures.
• Escalating complaints to Clinic Manager when required.
• Assisting in documenting operational incidents when they occur.
• Coordinating operational follow-up related to complaints or incidents.
• Supporting management with resolution process when necessary.

Skills

Communication

Customer Service

Front Desk Etiquette

Billing Accuracy

Operational Coordination

Organization

Attention to Detail

Problem Solving

Multitasking

Professionalism

Teamwork

Hospitality

Job description

Arada is seeking a Front Office Ambassador to manage the complete patient journey from arrival through discharge, ensuring an exceptional in-clinic experience and smooth coordination between patients, doctors and nursing staff.

The role covers patient reception, registration, billing, appointment coordination, and maintaining premium service standards while supporting efficient clinic workflow.