Premium Client Advisor & Brand Storyteller

Hermes; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Hermes in Abu Dhabi seeks an experienced luxury retail professional to welcome clients, build relationships, and deliver personalized service. You will present product stories, ensure impeccable merchandising, and contribute to sales targets while upholding Hermes craftsmanship and heritage.

Ideal candidates have strong clienteling skills, deep product knowledge, and the ability to collaborate with boutique teams to enhance guest experiences.

Qualifications

• Experience in luxury retail or premium hospitality.
• Strong clienteling and relationship-building skills.
• Ability to deliver exceptional personalized customer experiences.
• Good understanding of luxury products, craftsmanship, and brand heritage.
• Experience achieving sales targets while maintaining service excellence.
• Ability to work collaboratively within a boutique team and contribute to operational excellence.

Responsibilities

• Welcome clients warmly, engage sincerely, and build rapport during entry.
• Present product features and benefits based on identified client needs.
• Maintain client relationships and inform about new products and services.
• Ensure proper merchandising, stock levels, and tidy product presentation.
• Participate in store tasks and adhere to exchanges/returns procedures.
• Share client feedback and propose ideas to improve daily operations.
• Strive to achieve store sales targets and grow loyal client portfolios.
• Convey Hermes heritage through storytelling and product craftsmanship.

Skills

Clienteling

Relationship-building

Sales targets

Product knowledge

Storytelling

Job description

Hermes in Abu Dhabi seeks an experienced luxury retail professional to welcome clients, build relationships, and deliver personalized service. You will present product stories, ensure impeccable merchandising, and contribute to sales targets while upholding Hermes craftsmanship and heritage.

Ideal candidates have strong clienteling skills, deep product knowledge, and the ability to collaborate with boutique teams to enhance guest experiences.