Luxury Client Advisor & Storytelling Specialist

Hermès; Abu Dhabi; On-site; AED 40,000 - 70,000; Full time

Job summary

Hermès in Abu Dhabi is seeking a luxury retail professional to deliver exceptional client experiences in-store. You will welcome clients, listen to needs, and present product stories that reflect the heritage and craftsmanship of the brand.

You will build lasting client relationships through thoughtful service, participate in highlights of clienteling, and contribute to achieving sales targets while upholding Hermès standards and values.

Qualifications

• Experience in luxury retail or premium hospitality.
• Strong clienteling and relationship-building skills.
• Delivery of personalized customer experiences.
• Understanding of luxury products, craftsmanship, and brand heritage.
• Ability to hit sales targets while maintaining service excellence.

Responsibilities

• Welcome clients warmly and acknowledge entry into the store.
• Engage with clients with sincerity and build rapport.
• Present product features and benefits, sharing brand stories.
• Maintain store merchandising and product placement.
• Call on clients to establish and maintain relationships and inform about new products.
• Contribute to cross-selling and achieving sales targets.
• Collaborate with boutique team to ensure operational excellence.

Skills

Clienteling

Luxury retail

Product storytelling

Customer service

Teamwork

Job description

Hermès in Abu Dhabi is seeking a luxury retail professional to deliver exceptional client experiences in-store. You will welcome clients, listen to needs, and present product stories that reflect the heritage and craftsmanship of the brand.

You will build lasting client relationships through thoughtful service, participate in highlights of clienteling, and contribute to achieving sales targets while upholding Hermès standards and values.