Client Advisor - Abu Dhabi

Hermes; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Hermes in Abu Dhabi seeks an experienced luxury retail professional to welcome clients, build relationships, and deliver personalized service. You will present product stories, ensure impeccable merchandising, and contribute to sales targets while upholding Hermes craftsmanship and heritage.

Ideal candidates have strong clienteling skills, deep product knowledge, and the ability to collaborate with boutique teams to enhance guest experiences.

Qualifications

• Experience in luxury retail or premium hospitality.
• Strong clienteling and relationship-building skills.
• Ability to deliver exceptional personalized customer experiences.
• Good understanding of luxury products, craftsmanship, and brand heritage.
• Experience achieving sales targets while maintaining service excellence.
• Ability to work collaboratively within a boutique team and contribute to operational excellence.

Responsibilities

• Welcome clients warmly, engage sincerely, and build rapport during entry.
• Present product features and benefits based on identified client needs.
• Maintain client relationships and inform about new products and services.
• Ensure proper merchandising, stock levels, and tidy product presentation.
• Participate in store tasks and adhere to exchanges/returns procedures.
• Share client feedback and propose ideas to improve daily operations.
• Strive to achieve store sales targets and grow loyal client portfolios.
• Convey Hermes heritage through storytelling and product craftsmanship.

Skills

Clienteling

Relationship-building

Sales targets

Product knowledge

Storytelling

Job description

Responsibilities

• To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
• To engage with the client with sincerity
• To make the client feel comfortable by creating a bond through conversation.
• To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.
• Customer Relationship Management:
• Call on current & potential clients to establish & maintain client relationship and to inform about new products & services
• Invite the customer to share his details to continue to establish & maintain client relationship and to inform about new products & services.

Sales and Service:

• To oversee, under the Store Manager's or the ASM authority, that:
• The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
• The departments are always well stocked.
• The products are well stored or folded in order to prevent any damage.

Operations:

• To partake in management tasks associated with sales.
• Adhere to the administrative procedures concerning exchanges, returns and repairs.
• Be accountable and responsible for ag hoc mission entrusted by the store management.
• To share client feedback on products.
• To propose ideas for improving the daily running of the store and the service deliver

Measures of success

• Achievement of individual and store sales targets.
• Growth and retention of a loyal client portfolio through effective clienteling.
• High levels of customer satisfaction and positive client feedback and in line with H2C values.
• Strong product knowledge and ability to confidently share the Hermès story and craftsmanship behind products.
• Contribution to cross-selling across product categories and increasing average transaction value.
• Positive teamwork, professionalism, and embodiment of Hermès values.
• Demonstrates strong integrity in line with the Hermès values.

Experience

• Previous experience in luxury retail, premium hospitality, or other high-end customer service environments.
• Strong clienteling and relationship-building skills.
• Demonstrated ability to deliver exceptional and personalized customer experiences.
• Good understanding of luxury products, craftsmanship, and brand heritage.
• Experience achieving sales targets while maintaining service excellence.
• Ability to work collaboratively within a boutique team and contribute to operational excellence.