Luxury Client Advisor & Brand Storyteller

Join; Abu Dhabi; On-site; AED 45,000 - 89,000; Full time

Job summary

Hermès in Abu Dhabi seeks a luxury retail professional to deliver exceptional client experiences in-store. You will welcome clients, present product features and craftsmanship stories, and build lasting relationships through personalized service.

Key responsibilities include greeting customers, engaging with sincerity, and supporting store operations while promoting new products and services. The role emphasizes teamwork and strong product knowledge within a premium environment.

Qualifications

• Previous experience in luxury retail, premium hospitality, or other high-end customer service environments.
• Strong clienteling and relationship-building skills.
• Demonstrated ability to deliver exceptional and personalized customer experiences.
• Good understanding of luxury products, craftsmanship, and brand heritage.
• Experience achieving sales targets while maintaining service excellence.
• Ability to work collaboratively within a boutique team and contribute to operational excellence.

Responsibilities

• To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
• To engage with the client with sincerity
• To make the client feel comfortable by creating a bond through conversation.
• To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.
• Call on current & potential clients to establish & maintain client relationship and to inform about new products & services
• Invite the customer to share his details to continue to establish & maintain client relationship and to inform about new products & services.

Skills

Strong clienteling

Relationship-building

Luxury retail experience

Boutique teamwork

Job description

Hermès in Abu Dhabi seeks a luxury retail professional to deliver exceptional client experiences in-store. You will welcome clients, present product features and craftsmanship stories, and build lasting relationships through personalized service.

Key responsibilities include greeting customers, engaging with sincerity, and supporting store operations while promoting new products and services. The role emphasizes teamwork and strong product knowledge within a premium environment.