Client Advisor - Abu Dhabi

Hermès; Abu Dhabi; On-site; AED 40,000 - 70,000; Full time

Job summary

Hermès in Abu Dhabi is seeking a luxury retail professional to deliver exceptional client experiences in-store. You will welcome clients, listen to needs, and present product stories that reflect the heritage and craftsmanship of the brand.

You will build lasting client relationships through thoughtful service, participate in highlights of clienteling, and contribute to achieving sales targets while upholding Hermès standards and values.

Qualifications

• Experience in luxury retail or premium hospitality.
• Strong clienteling and relationship-building skills.
• Delivery of personalized customer experiences.
• Understanding of luxury products, craftsmanship, and brand heritage.
• Ability to hit sales targets while maintaining service excellence.

Responsibilities

• Welcome clients warmly and acknowledge entry into the store.
• Engage with clients with sincerity and build rapport.
• Present product features and benefits, sharing brand stories.
• Maintain store merchandising and product placement.
• Call on clients to establish and maintain relationships and inform about new products.
• Contribute to cross-selling and achieving sales targets.
• Collaborate with boutique team to ensure operational excellence.

Skills

Clienteling

Luxury retail

Product storytelling

Customer service

Teamwork

Job description

Responsibilities

• To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
• To engage with the client with sincerity
• To make the client feel comfortable by creating a bond through conversation.
• To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.
• Customer Relationship Management:
• Call on current & potential clients to establish & maintain client relationship and to inform about new products & services
• Invite the customer to share his details to continue to establish & maintain client relationship and to inform about new products & services.

Sales and Service

• To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
• To engage with the client with sincerity
• To make the client feel comfortable by creating a bond through conversation.
• To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.
• Customer Relationship Management:
• Call on current & potential clients to establish & maintain client relationship and to inform about new products & services
• Invite the customer to share his details to continue to establish & maintain client relationship and to inform about new products & services.

Administrative and Visual Merchandising

• To oversee, under the Store Manager's or the ASM authority, that:
• The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
• The departments are always well stocked.
• The products are well stored or folded in order to prevent any damage.

Operations

• To partake in management tasks associated with sales.
• Adhere to the administrative procedures concerning exchanges, returns and repairs.
• Be accountable and responsible for ag hoc mission entrusted by the store management.
• To share client feedback on products.
• To propose ideas for improving the daily running of the store and the service deliver

Measures of success

• Achievement of individual and store sales targets.
• Growth and retention of a loyal client portfolio through effective clienteling.
• High levels of customer satisfaction and positive client feedback and in line with H2C values.
• Strong product knowledge and ability to confidently share the Hermès story and craftsmanship behind products.
• Contribution to cross-selling across product categories and increasing average transaction value.
• Positive teamwork, professionalism, and embodiment of Hermès values.
• Demonstrates strong integrity in line with the Hermès values.

Experience

• Previous experience in luxury retail, premium hospitality, or other high-end customer service environments.
• Strong clienteling and relationship-building skills.
• Demonstrated ability to deliver exceptional and personalized customer experiences.
• Good understanding of luxury products, craftsmanship, and brand heritage.
• Experience achieving sales targets while maintaining service excellence.
• Ability to work collaboratively within a boutique team and contribute to operational excellence.