Post-Sale Order Coordination Specialist

IdeaCrate; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

IdeaCrate in the UAE seeks a Sales Executive / Front Desk to bridge the Sales Manager and operations after a deal closes, translating orders into internal processes and coordinating with Production, Logistics, Finance, and Quality to meet commitments while maintaining professional client communication.

The role also manages the front desk, welcomes visitors, handles inquiries, and ensures a consistent, high‑quality customer experience from deal closure through to delivery and invoicing.

Qualifications

• Bachelor’s degree in business administration, Sales, Marketing, or a related field (or equivalent practical experience).
• 2–5 years of experience in a sales coordination, sales support, order management, or customer service role.
• Experience in manufacturing, industrial, or B2B trading environments is an advantage.
• Familiarity with order processing and coordinating across production, logistics, and finance functions.
• Fluent in English; additional languages relevant to the customer base are a plus.
• UAE experience preferred; based in or willing to work from Umm Al Quwain.

Responsibilities

• Coordinate cross‑functional order management from quote to delivery.
• Manage front desk and greet visitors professionally.
• Maintain accurate order files and customer records.
• Provide timely status updates to Sales Manager and customers.
• Assist with post‑sale documentation and reporting.

Skills

Cross-functional coordination

Communication skills

Attention to detail

Time management

MS Office

Education

Bachelor's degree in business administration

Tools

ERP/CRM systems

Logistics coordination

Job description

IdeaCrate in the UAE seeks a Sales Executive / Front Desk to bridge the Sales Manager and operations after a deal closes, translating orders into internal processes and coordinating with Production, Logistics, Finance, and Quality to meet commitments while maintaining professional client communication.

The role also manages the front desk, welcomes visitors, handles inquiries, and ensures a consistent, high‑quality customer experience from deal closure through to delivery and invoicing.