Post-Sale Ops Coordinator & Front Desk Lead

IdeaCrate Edutainment Company LLC; Umm Al Quwain; On-site; AED 89,000 - 167,000; Full time

Job summary

IdeaCrate Edutainment Company LLC in Umm Al Quwain is seeking a Sales Executive / Front Desk to ensure smooth post-close handoffs, coordinate with Production, Logistics, QC, and Finance, and present a professional front desk presence.

You will manage order details, greet visitors, handle calls, and keep customers and the Sales Manager informed throughout the order-to-delivery cycle, delivering reliable service and timely communications.

Qualifications

• Bachelor’s degree in business administration, Sales, Marketing, or related field.
• 2–5 years in a sales coordination, sales support, order management, or customer service role.
• Experience in manufacturing, industrial, or B2B trading is an advantage.
• Fluent in English; UAE experience preferred.

Responsibilities

• Coordinate post-close handoff by validating orders and communicating with Production, Logistics, Quality, and Finance.
• Log and process orders in the CRM system accurately and promptly.
• Manage front desk, greet visitors, answer calls, and maintain reception standards.
• Serve as primary contact for order status and after-sale inquiries.
• Coordinate across Sales, Production, Warehouse, Quality, and Finance to move orders forward.
• Prepare status reports and support post-sale documentation and reporting.

Skills

Fluent English

Cross-functional coordination

Customer service

Front desk etiquette

Education

Bachelor’s degree in business administration, Sales, Marketing, or related field

Tools

MS Office

ERP/CRM systems

Job description

IdeaCrate Edutainment Company LLC in Umm Al Quwain is seeking a Sales Executive / Front Desk to ensure smooth post-close handoffs, coordinate with Production, Logistics, QC, and Finance, and present a professional front desk presence.

You will manage order details, greet visitors, handle calls, and keep customers and the Sales Manager informed throughout the order-to-delivery cycle, delivering reliable service and timely communications.