Pilot Support & Fleet Operations Specialist

Etihad food group; Abu Dhabi; In loco; AED 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Etihad Airways is seeking a Fleet Support Officer to coordinate crew-related processes within Flight Operations and to support Fleet Management. The role prioritizes precise data handling, effective communication with pilots, and proactive engagement initiatives to enhance the pilot experience.

The successful candidate will bring strong organisational skills, attention to detail and a service-focused approach, leveraging technology and AI-enabled solutions to streamline processes and reporting

Competenze

• Minimum five years’ experience in administration, employee services, HR support, customer service or operational coordination.
• Experience delivering excellent customer service to employees, Crew or external customers.
• Knowledge of digital tools, generative AI, automation and process improvement.

Mansioni

• Provide administrative and coordination support across Pilot Support and wider Flight Operations.
• Support Fleet Management with crew-related HR processes and documentation.
• Respond to pilot and stakeholder enquiries and coordinate resolutions.
• Maintain and validate operational data and prepare periodic reports.

Conoscenze

Administration

HR support

Customer service

Operational coordination

Data reporting

Strumenti

AI tools

Automation tools

Descrizione del lavoro

Etihad Airways is seeking a Fleet Support Officer to coordinate crew-related processes within Flight Operations and to support Fleet Management. The role prioritizes precise data handling, effective communication with pilots, and proactive engagement initiatives to enhance the pilot experience.

The successful candidate will bring strong organisational skills, attention to detail and a service-focused approach, leveraging technology and AI-enabled solutions to streamline processes and reporting