Fleet Support Officer

Etihad; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Etihad Airways is seeking a Fleet Support Officer to coordinate crew-related processes within Flight Operations and to support Fleet Management. The role prioritizes precise data handling, effective communication with pilots, and proactive engagement initiatives to enhance the pilot experience.

The successful candidate will bring strong organisational skills, attention to detail and a service-focused approach, leveraging technology and AI-enabled solutions to streamline processes and reporting

Qualifications

• Minimum five years’ experience in administration, employee services, HR support, customer service or operational coordination.
• Experience delivering excellent customer service to employees, Crew or external customers.
• Knowledge of digital tools, generative AI, automation and process improvement.

Responsibilities

• Provide administrative and coordination support across Pilot Support and wider Flight Operations.
• Support Fleet Management with crew-related HR processes and documentation.
• Respond to pilot and stakeholder enquiries and coordinate resolutions.
• Maintain and validate operational data and prepare periodic reports.

Skills

Administration

HR support

Customer service

Operational coordination

Data reporting

Tools

AI tools

Automation tools

Job description

Job Description:

Job Description

Synopsis

As a Fleet Support Officer at Etihad, you will help deliver efficient, responsive services to our pilot community. Working within the Pilot Support function of Flight Operations, you will coordinate crew-related processes, support Fleet Management and provide a high standard of internal customer service.

You will bring strong organisation, attention to detail and a service-focused approach to supporting our pilots. Through accurate reporting, effective coordination and contributions to engagement initiatives, you will help enhance the pilot experience and identify opportunities to improve how we work through technology and innovation.

Accountabilities

• Provide administrative and coordination support across Pilot Support and wider Flight Operations, ensuring accurate records, data integrity, confidentiality and timely delivery of assigned responsibilities.
• Support Fleet Management with crew-related HR processes, ensuring effective coordination, documentation and follow-up in accordance with established procedures.
• Respond to pilot and stakeholder enquiries, coordinate resolutions, elevate matters appropriately and share emerging pilot concerns with the Functional Lead and/or Fleet Management.
• Maintain and validate operational data, prepare periodic reports and analyse trends relating to crew performance, operational matters and career progression.
• Assist with the administration and monitoring of official pilot communication channels, ensuring effective communication and adherence to established guidelines.
• Support pilot engagement initiatives, including coordinating events and activities that contribute to a positive pilot experience.
• Identify and recommend improvements to processes and service delivery through analytical thinking, problem-solving and innovative use of technology, automation and AI-enabled solutions.
• Support the Pilot Support team with operational requirements and undertake additional tasks, projects and initiatives as assigned by the Line Manager.

Qualifications

• Minimum five years’ experience in administration, employee services, HR support, customer service or operational coordination, preferably in aviation or a related industry.
• Experience delivering excellent customer service to employees, Crew or external customers,with a strong focus on responsiveness, professionalism and service quality.
• Experience supporting employee engagement initiatives.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Knowledge or proven proficiency in digital tools, generative AI, automation and process improvement.
• Strong communication, organisational, analytical and problem-solving skills.

Additional Information

Etihad Airways is more than the UAE's national airline - we're shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our "Journey 2030" ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Division: Operations & Guest Experience

Requirements: