IFE Operations Manager: Elevate In-Flight Experience

Etihad food group; Abu Dhabi; On-site; AED 240,000 - 320,000; Full time

Job summary

Etihad Airways, based in Abu Dhabi, seeks an experienced IFEC Operations Manager to oversee day-to-day IFEC and logistics across the fleet. You will coordinate media updates, headset logistics, vendor contracts and budget adherence while driving guest experience initiatives.

The role requires strong vendor management, cross-cultural collaboration and hands-on governance of SOPs, invoicing, and reporting. Travel to support on-site testing and vendor coordination may be required.

Qualifications

• Five+ years in In-flight Entertainment & connectivity (IFE) including airline or supplier/vendor experience.
• Cross-cultural environment experience and media experience advantageous.
• Experience managing budgets, invoices, and reporting.

Responsibilities

• Create and implement SOPs and manuals for IFEC operations and logistics.
• Manage IFE and connectivity vendors to ensure SLA compliance and timely issue resolution.
• Represent the IFEC department in technical and engineering meetings to prioritise guest experience initiatives.
• Control IFEC operational costs; verify invoices, create purchase orders and GRNs.
• Manage IFEC stock, headsets and print collateral supply chain and procurement.

Skills

IFEC operations

Vendor management

Budget control

Stakeholder management

Job description

Etihad Airways, based in Abu Dhabi, seeks an experienced IFEC Operations Manager to oversee day-to-day IFEC and logistics across the fleet. You will coordinate media updates, headset logistics, vendor contracts and budget adherence while driving guest experience initiatives.

The role requires strong vendor management, cross-cultural collaboration and hands-on governance of SOPs, invoicing, and reporting. Travel to support on-site testing and vendor coordination may be required.