Fleet Support & Pilot Experience Specialist

Etihad Airways; Abu Dhabi; In loco; AED 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Etihad Airways in Abu Dhabi is seeking a Fleet Support Officer to coordinate crew-related processes and deliver high-quality internal customer service within Pilot Support and Flight Operations. You will maintain data accuracy, generate periodic reports, support fleet management, and identify opportunities to enhance crew experience through technology and automation.

The role requires strong organisation, attention to detail and the ability to manage multiple priorities in a fast-paced

Competenze

• Minimum five years’ experience in administration, employee services, HR support, customer service or operational coordination.
• Experience delivering excellent customer service to employees, Crew or external customers.
• Experience supporting employee engagement initiatives.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Knowledge of digital tools, generative AI, automation and process improvement.
• Strong communication, organisational, analytical and problem-solving skills.

Mansioni

• Provide administrative and coordination support across Pilot Support and wider Flight Operations, ensuring accurate records, data integrity, confidentiality and timely delivery of assigned responsibilities.
• Support Fleet Management with crew-related HR processes, ensuring effective coordination, documentation and follow-up in accordance with established procedures.
• Respond to pilot and stakeholder enquiries, coordinate resolutions, escalated matters appropriately and share emerging pilot concerns with the Functional Lead and/or Fleet Management.
• Maintain and validate operational data, prepare periodic reports and analyse trends relating to crew performance, operational matters and career progression.
• Assist with the administration and monitoring of official pilot communication channels, ensuring effective communication and adherence to established guidelines.
• Support pilot engagement initiatives, including coordinating events and activities that contribute to a positive pilot experience.
• Identify and recommend improvements to processes and service delivery through analytical thinking, problem-solving and innovative use of technology, automation and AI-enabled solutions.
• Support the Pilot Support team with operational requirements and undertake additional tasks, projects and initiatives as assigned by the Line Manager.

Conoscenze

Customer service

Coordination

Communication

Analytical

Problem solving

AI awareness

Descrizione del lavoro

Etihad Airways in Abu Dhabi is seeking a Fleet Support Officer to coordinate crew-related processes and deliver high-quality internal customer service within Pilot Support and Flight Operations. You will maintain data accuracy, generate periodic reports, support fleet management, and identify opportunities to enhance crew experience through technology and automation.

The role requires strong organisation, attention to detail and the ability to manage multiple priorities in a fast-paced