Personal Shopper

Al Tayer Group; Dubai; On-site; AED 279,000 - 424,000; Full time

Job summary

Al Tayer Group is seeking a dedicated Personal Shopper for an exclusive in-store experience in Dubai. You will tailor luxury selections to individual clients, ensuring exceptional service and confidentiality in every interaction while building a loyal high-end customer base.

In this role, you will analyze client preferences, arrange previews of new arrivals, and collaborate with the buying team to curate opulent offerings. Fluency in English is required; Russian or Arabic is a plus.

Qualifications

• 3-5 years retail experience in premium brands
• Fluency in English; Russian or Arabic a plus

Responsibilities

• Understand high-end customers' preferences in-store and recommend curated luxury products.
• Deliver highly personalized service to enhance customer satisfaction and loyalty.
• Offer exclusive previews, premium promotions, and invitations to upscale events for key luxury customers.
• Provide insights to buying teams to curate opulent product selections for offline luxury clients.
• Maintain confidentiality and secure handling of customer data for exclusive offline services.
• Keep an up-to-date database of exclusive luxury customers with touchpoints for a seamless experience.
• Grow and strengthen relationships with luxury clients through offline interactions and referrals.
• Monitor high-end offline market trends to keep Ounass competitive in luxury retail.

Skills

Client service

Communication

Attention to detail

Hospitality

Job description

This role focuses on initiating and driving a specialist and personalized selection for exclusive customers in an in-store setting, actively contributing to maximizing customer satisfaction and fostering loyalty through tailored interactions and curated luxury experiences as a personal shopper.

Years of Experience

3-5 years retail experience of premium/lifestyle brands

Knowledge and Skills

• Exceptional client service and relationship-building skills
• Strong communication and interpersonal abilities
  
• Keen attention to detail and impeccable presentation
  
• Deep sense of client service and hospitality

Languages

English (Russian or Arabic is a plus)

Responsibilities

Functional Roles and Responsibilities

• Understanding the unique preferences and desires of high-end customers in an offline setting, recommending a curated selection of luxury products to assist them in making informed and stylish purchasing decisions.
• Analyzing the shopping behaviors of discerning customers in a face-to-face environment, delivering a superior standard of customer service through a highly personalized approach that caters to their luxury preferences.
• Fostering and nurturing relationships with key luxury customers by offering them exclusive previews of new arrivals, access to premium promotions, and invitations to upscale events and activities hosted by Ounass.
• Providing insights into the preferences and desires of luxury customers to assist the buying team in curating an opulent selection of products that meet the demands of the high-end offline market.
• Ensuring the highest level of confidentiality regarding customers' personal information, strictly using this data for Ounass' exclusive offline services and adhering to the strictest data protection standards.
• Maintaining a meticulously up-to-date database of exclusive luxury customers, including all relevant offline touchpoints to provide a seamless and personalized shopping experience.
• Developing, growing, and solidifying relationships with luxury customers through offline interactions, contributing to the expansion of the Ounass Personal Shopping customer database, including referrals and fostering long-lasting, loyal clientele.
• Continuously monitoring and analyzing high-end offline market trends and competitors’ strategies to ensure Ounass remains at the forefront of luxury retail, providing customers with the latest and most exclusive luxury offerings.

Qualifications

Education/Certification and Continued Education

• Education/Certification and Continued Education